Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Create your first tickets
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- Go to the Fieldcode work place.
- Expand the left sidebar.
- Click on Create Ticket.
- Select a project from the expanding menu. Projects are necessary so tickets get assigned to the right place.
Fill the ticket form
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- Insert the contact details of the affected person.
- Insert the address details of the affected person.
- Insert the device details of the broken device of the affected person.
- Insert the delivery details of the ticket. LSDT is the time when the ticket is due and should be resolved in best case. In this step you also decide the category of the ticket – if this is your first ticket and you don’t know what to select, select Standard.
- Click Save, so the ticket gets created and is visible in the Ticket Pool.
- (Optional) Click Save & Create New to quickly create a new ticket.

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