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The Timeline provides you with a list of engineers and helps you with planning and assigning tickets to them.

The Timeline allows you to assign tickets to engineers, forward them to their Fieldcode mobile application and to keep track of the assigned work for the engineers in Dispatch groups. The ticket colors provide you with valuable information regarding the state of a ticket (eg. if it has arrived in engineers mobile app yet).

The Optimizer, a core function of work place, is also included in the Timeline and helps you quickly assign tickets to engineers in the best possible way by a simple click.

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Next How the ticket colors are defined
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