Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Last updated:
Timeline
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The Timeline provides you with a list of engineers and helps you with planning and assigning tickets to them.
The Timeline allows you to assign tickets to engineers, forward them to their Fieldcode mobile application and to keep track of the assigned work for the engineers in Dispatch groups. The ticket colors provide you with valuable information regarding the state of a ticket (eg. if it has arrived in engineers mobile app yet).
The Optimizer, a core function of work place, is also included in the Timeline and helps you quickly assign tickets to engineers in the best possible way by a simple click.

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