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What is the Timeline?
The Timeline provides you with a list of engineers and helps you with planning and assigning tickets to them.
The Timeline allows you to assign tickets to engineers, forward them to their Fieldcode Mobile Application, and keep track of the assigned work for the engineers in Dispatch groups. The ticket colors provide you with valuable information regarding the state of a ticket (eg. if it has arrived in the engineer’s mobile app yet).
The Optimizer, a core function of the Fieldcode Work Place, is also included in the Timeline and helps you quickly assign tickets to engineers in the best possible way with a simple click.
What does the Timeline display
The calendar area in the Timeline shows the list of engineers, Dispatch Groups, dispatched tickets, information regarding sick leaves/ holidays/ planned absences, and estimated driving duration.
How to display a different dispatch group
The Dispatch group drop down allows you to select a group, which will reveal all engineers connected to that group in the Timeline:
How to customize the Timeline
The calendar picker allows you to modify the view by selecting a different day. The Timeline will adjust information based on the selected day from the calendar.
It’s also possible to personalize the display of different time frames by changing the Timeline start time or changing the time in the Time & Duration slider (which will then either squeeze or expand the displayed time frames):
You can also display an additional time zone and assign your engineers to different subgroups to add more clarity to your Timeline.
How to display the Ticket Details summary
Hovering the mouse over certain parts of the Timeline will allow you to see more detailed information about the ticket:
How to display the PUDO summary
Hovering the mouse over a PUDO reveals important PUDO information:
How to display the engineer summary
Hovering the mouse over an engineer reveals the engineer’s details:
How to display the driving summary
The driving details reveal when hovering over the gray bar before or after a ticket:
How to display the workload indicator
The workload indicator on the left side of an engineer shows how busy an engineer currently is in a practical pie chart:
How to display the base location
You can check the base location of an engineer by clicking on the context menu of an engineer and clicking on Show base location:
The base location of this engineer will then be directly visible on the map:
If an engineer is lent out to another project or is reported sick for the day, the information will be displayed by different background highlighting and appropriate text.
A gray background for example means that the engineer is currently outside the work times.