Fieldcode Manual
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
Last updated:April 29, 2024
What are Actions?
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Actions are executed immediately when a ticket passes through or enters a node. The firepath parameter can be used to trigger an action based on the path the ticket comes from. This can be useful if we want to open a form by going to the same step and the function should not be triggered again. One large action should be split into several smaller actions.
Action types
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Action icon | Action type | Description |
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SET | - Update field values of your object | |
GET | - Fetch field values of your object | |
CANCEL_REMAINING_APPOINTMENTS | - Cancel remaining appointments | |
TICKET_OUTSOURCE | - Assigns a ticket to any kind of partner - Has to be defined first (type of outsource) |
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TICKET_CLIPBOARD | - Assigns a ticket to the clipboard | |
DOCUMENT_CREATE | - Allows you to create a file to the ticket - Fieldcode Support required |
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DOCUMENT_UPLOAD | - Allows you to upload a file to the ticket | |
POLYGLOT | - Executing a Javascript (- Admin Page coming later) |
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TIME_CALCULATION | Stay tuned! | |
EMAIL_SEND | - Sends an email with the option to attach a file from the ticket | |
DYNAMIC_LIST_SEARCH | - Searches items in the List menu of Admin panel |
Examples
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- Getting values
- Update the LSDT
- Update the Address data
- Insert time log
- Close timestamp
Detailed examples
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In preparation!
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