Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

The Workforce Insights Report gives you insights to make the right short-term business decisions and assists you in the process of taking immediate crucial business-changing actions.

What is the particular purpose of the Workforce Insights Report?

With the help of Workforce Insights, you gain valuable insights regarding the absences of your engineers, on-call duty distribution, the productivity of engineers in a graphical prepared view like plots and matrix, the productivity of whole dispatch groups, workforce forecasts based on dispatched / undispatched tickets and regarding VIP ticket amounts.

Who benefits most from the Workforce Insights Report?

These person groups can benefit most from the Workforce Insights Report:
Team leaders, short-term decision takers

The Workforce Insights Report is best suited to team leaders who keep track of their dispatch groups and take short-term decisions (eg. organizing group structures).

The absences tab displays an overview of your current impacts of sick days and displays percentages of different absence types. There are also tabs for on-call duties and Work times providing you with crucial stats. 

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The call duties tab displays insights regarding the on-call duty distribution of your engineers:

What is the particular purpose of this particular report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The productivity matrix tab displays a practical daily view of processed tickets by engineers and gives you the productivity for single technicians in percent.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The productivity plot tab displays individual engineers’ and engineers’ productivity and utilization.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The productivity plot tab displays individual dispatch groups and the individual dispatch group productivity and utilization.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The workforce planning tab gives you an estimate of the needed workforce by the parameters: Tickets dispatched and tickets not dispatched.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

The VIP tab displays the number of VIP tickets by company name and gives you detailed insights into the average duration and average driving times for those VIP tickets. Furthermore, a heatmap displays hot zones for VIP tickets and there is a chart that shows the number of VIP tickets per device. 

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Table of Contents