Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to configure PUDOs
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PickUp-and-DropOff locations are used to temporarily store parts & goods. Engineers usually use those locations to pick up spare parts for the service delivery.
You can create and edit PUDOS in this menu.
Inside the Fieldcode Admin Panel go to Dispatch → PUDO
Expand the menu by clicking the expand arrow in the Navigation OR click directly on the Dispatch symbol to reveal all options of Dispatch configuration.
How to create & edit PUDO locations
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- Click on the plus button to open the creation form.
- Fill in the Basic and Location tabs.
1. Basic tab
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- Decide if your new or existing PUDO should be set to active in the system.
- Insert the name of your new or existing PUDO.
- (Optional) Insert a short description for your new or existing PUDO.
- (Optional) Insert Additional Information for your new or existing PUDO.
- Insert the start time for the opening hours of the PUDO in the FROM field.
- Insert the end time of the opening hours of the PUDO in the TO field.
- (Optional) Insert the break time of the PUDO, if there is one (eg. Lunch from 12:00 to 13:00).

2. Location tab
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Fill in the Location form. You can either directly search and pinpoint a location on the map (Location fields will then be filled in automatically) or insert the location manually.
How to auto-search for a location
- In the search field enter an address as you would do in any other map application.
- The manual fields will fill in automatically if the system recognizes them.
- Click Save.
How to search for a location manually
- Insert the address of the PUDO in the address field.
- Insert the ZIP of the PUDO in the ZIP field.
- Insert the city of the PUDO in the city field.
- (Optional) Insert the state/province/region of the PUDO.
- Select the country from the drop-down, where your PUDO is located.

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