Fieldcode Manual
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
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- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
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- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
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- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
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- How to log work times
- How to synchronize tickets
- How to navigate to appointments
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- How to inform dispatchers
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FMA 1
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Customer Portal
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How to configure PUDOs
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PickUp-and-DropOff locations are used to temporarily store parts & goods. Engineers usually use those locations to pick up spare parts for the service delivery.
You can create and edit PUDOS in this menu.
Inside the Fieldcode Admin Panel go to Dispatch → PUDO
Expand the menu by clicking the expand arrow in the Navigation OR click directly on the Dispatch symbol to reveal all options of Dispatch configuration.
How to create & edit PUDO locations
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- Click on the plus button to open the creation form.
- Fill in the Basic and Location tabs.
1. Basic tab
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- Decide if your new or existing PUDO should be set to active in the system.
- Insert the name of your new or existing PUDO.
- (Optional) Insert a short description for your new or existing PUDO.
- (Optional) Insert Additional Information for your new or existing PUDO.
- Insert the start time for the opening hours of the PUDO in the FROM field.
- Insert the end time of the opening hours of the PUDO in the TO field.
- (Optional) Insert the break time of the PUDO, if there is one (eg. Lunch from 12:00 to 13:00).

2. Location tab
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Fill in the Location form. You can either directly search and pinpoint a location on the map (Location fields will then be filled in automatically) or insert the location manually.
How to auto-search for a location
- In the search field enter an address as you would do in any other map application.
- The remaining fields will fill in automatically if the system recognizes the location.
- Click Save.
How to search for a location manually
- Insert the address of the PUDO in the address field.
- Insert the ZIP of the PUDO in the ZIP field.
- Insert the city of the PUDO in the city field.
- (Optional) Insert the state/province/region of the PUDO.
- Select the country from the drop-down, where your PUDO is located.

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