Welcome to the Fieldcode Manual
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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to search & filter for tickets
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In which case will the daily engineer route be displayed?
The map will show engineers' routes after the engineer started working on them inside the Fieldcode Mobile App.
Before searching for tickets or engineers on the map you first have to set a date and your dispatch group.
This can be done inside the map component with expanded sidebar:
- Click on the calendar and select a date from the drop-down to define for which day you want to see information on the map at a glance.
- Click on the group drop-down selector and select the Dispatch group that you want to see on the map
- Select appropriate ticket statuses in order to decide which tickets are displayed on the map.
For beginners: By default tickets in status APPOINTMENT, IN PROGRESS ONSITE, and PENDING WAIT ONSITE are preselected because those are usually the tickets a dispatcher wants to review on the Map.

All tickets for the selected date should now appear in the finding tickets tab. If tickets are clustered they will be shown as numbers on the map.
The search inside the Map allows you to search for all possible search queries (eg. ID, telephone number, etc.).
- Search for specific tickets by using the search glass or clicking on a ticket or ticket cluster.
- Open the ticket cluster with the arrow to reveal the tickets inside the cluster.
- You can quickly check the important details of a ticket at a glance or even interact with them if they are in the appropriate status.
- The map will jump automatically to the selected ticket spot.

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