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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
Fieldcode App (FMA)
- Only one version of the app can be used to process tickets via the App. It is not possible to use the FMA and the older FMA 1 at the same time.
Therefore, please decide first which version you want to use in general first. - FMA Apps always utilize and display the device's time zone.
- Screenshots and GIFs from the iOS version are used for the FMA part of the manual to explain certain steps and instructions.
Your experience with the Android version therefore may vary a little bit.
The Fieldcode App (FMA) is designed for Field service engineers, who want to extra-efficiently manage their daily work.
Through the Fieldcode App (FMA), engineers/technicians can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as all relevant schedule details, information about the customers, communication details, updates on part delivery, and route information on a practical map relevant to your engineers/technicians.
Benefit from *enhanced flexibility, smarter experiences, improved usability, and a variety of new possibilities and capabilities from our next-gen Fieldcode App.
*Compared to the first-generation Fieldcode mobile app
- Benefit from a new, modern, and future-proof design
- Support of custom workflows
- Support of custom forms
- Support of PUDO Appointments
- On-device appointment archive
- New My Day menu
- Additional notification options
- Overhauled spare parts management
- Performance improvements

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