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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
Fieldcode FMA app - All help topics
Fieldcode FMA app
- The FMA app always utilizes and displays the device's time zone.
- On the first launch, you will be asked if you want to allow notifications and if you want to share the location with the App.
- We recommend that you turn on notifications and use the "Always" setting for location sharing.
- Within this prompt, you can also select if you want to use the "Precise Location" or not.
- If you disable "Precise Location" you won't be displayed online and with the defined location in Work Place and Customer Portal.
- We therefore recommend you leave the "Precise Location" option turned on for the best experience.
- You always have the option to manually change your location and privacy settings at a later time.
- Screenshots and GIFs from the iOS version are used for the FMA app part of the manual to explain certain steps and instructions.
- Your experience with the Android version therefore may vary a little bit.
The Fieldcode FMA app is designed for Field service engineers, who want to extra-efficiently manage their daily work.
Through the Fieldcode FMA app, engineers/technicians can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as all relevant schedule details, information about the customers, communication details, updates on part delivery, and route information on a practical map relevant to your engineers/technicians.
Benefit from *enhanced flexibility, smarter experiences, improved usability, and a variety of new possibilities and capabilities from our next-gen Fieldcode FMA app.
*Compared to the first-generation Fieldcode mobile app
- Benefit from a new, modern, and future-proof design
- Support of custom workflows
- Support of custom forms
- Support of PUDO Appointments
- On-device appointment archive
- New My Day menu
- Additional notification options
- Overhauled spare parts management
- Performance improvements
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