Fieldcode Manual

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A solution that seamlessly enriches customer touchpoints, channels swift resolution, and provides flexibility while helping you nurture customer relationships and provide outstanding support. A customer support platform that keeps customers always informed!
Build trust and confidence through transparency. Customers can access status updates, service experts when needed, and the power to self-serve. All relevant updates are sent automatically to customers by email, SMS, or mobile app to ensure a unified customer experience. 

Customer Portal Guide

Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.

1 - What is the Customer Portal? ->
2 - Ticket Progress Statuses ->
3 - How to activate the Customer Portal functionality
4 - First Activation Option: Customer Portal end user link
5 - Second Activation Option: Customer Portal end user link with Appointment Booking Option
6 - Customization of the Customer Portal end user email
7 - Customization of the Customer Portal end user experience
8 - Customization of the Customer Portal Basic behavior
9 - Customization of the Customer Portal Content
10 - Customization of Appointment Booking Options
For end users - How to track tickets inside the Customer Portal
For end users - How to book appointments via the Customer Portal
For end users - How to change appointments via the Customer Portal
For end users - How to leave ticket feedback
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