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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to check engineer routes on the Map
You can easily check an engineer’s route by clicking on the corresponding engineer in the map sidebar. Clicking on the engineer will show today’s ticket route for the selected engineer. The today’s route is displayed in alphabetical order.

How to check route segments on the Map
You can check individual route segments and their drive time duration by clicking on the line between two route points.

What are overlapping locations?
The overlapping notification appears when two or more tickets cannot be displayed on the map without obstructing the total overview. It can also mean that two or more tickets are scheduled for the absolute same location.
If you see the overlapping notification you can slide between different tickets by clicking on the next or previous arrows inside the notification to move the map to the next or previous overlapping location.

Map routes versus FMA routes
Map routes are differently calculated inside the Fieldcode Work Place compared to Fieldcode Mobile Application routes, however, the order of tickets remains the same in both places. The FMA uses the preset Map App (e.g. Google Maps/Apple Maps) of the phone to avoid traffic jams, and traffic accidents, provide bypasses, etc.
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