Fieldcode Manual
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
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How to inform dispatchers
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You can inform dispatchers about important ticket conditions from the app at any time. For example, you can give early notice of delays so that the dispatcher can, for example, readjust your schedule or redistribute remaining tickets. You can also send required information to the end customer (Customer Portal), for example, if you can’t find the exact address or floor. But it is also possible to send and receive internal info between you and the dispatcher. Internal information is divided into information that needs to be confirmed and normal internal information. Please check out the different ticket info types, to learn more.
- From the Home screen tap on the Appointments button.
- Pick the appointment, for which you want to inform somebody.
- Tap on the Add info button.
- There are currently five info types for selection:
Engineer delay: Inform your dispatchers about potential delays with the ticket.
Info from engineer to dispatcher: Inform the dispatcher.
Internal info: Inform Work Place users about special on-goings with the ticket.
Internal info (with Acknowledge): Inform Work Place users about special on-goings with the ticket. The info has to be acknowledged by an Work Place user.
Outgoing info to Customer Portal: Inform your end user. - Select an info type.
- Tap on the message field.
- Type your message.
- Tap the Done button.
Your info should have now been transmitted. - Tap the Done button in the top, to get back to your appointment.

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