Welcome to the Fieldcode Manual
Tip: Start typing in the input box for immediate search results.
-
Quick Start
-
- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
-
-
Release Notes
-
Short Overview
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
-
-
- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
-
Fieldcode Community
Last updated:
How to move stuck tickets forward via Ticket Workflow Monitoring
Copy the URL link to this section to share
Please only fix tickets manually when you do not see workflow buttons anymore!
This functionality is not intended for moving tickets forward manually. It is intended for self-help, in case you are not able progress a ticket in any direction anymore because of various reasons or circumstances.
Please ensure that you assign the right permissions in order to use Ticket Workflow Monitoring!
Admins should have permissions for Ticket Workflow Monitoring enabled by default. However, If permissions are not enabled, please those rights under :
Access -> Permissions-> Security Resources ->Admin Panel Category -> Navigation: Access -> Page: Ticket Workflow Aid -> View + Edit rights.
In the uncommon case that a ticket gets stuck inside Fieldcode Work Place you can try to self-help yourself and fix stuck tickets manually.
If moving tickets to a different step by yourself doesn’t solve your specific problem you can always contact Fieldcode Support.
A stuck ticket is a ticket that cannot be moved forward to another step by triggering the workflow buttons.
Here’s how to do it:
- Go to the Fieldcode Admin Panel.
- Go to Process -> Ticket Workflow Monitoring.
- Enter the CNI of the stuck ticket in the search field.
- Click Enter on your keyboard.
- Green buttons that have a context menu can be used to move the ticket to a different step manually.
- Click on the context menu of the step you want the ticket to move to.
- Click on Send ticket to this step.
If you are not sure about what the steps mean, how they relate to status, etc. – please check out the following topics:

How to check the ticket path of a ticket
Copy the URL link to this section to share
You can check the previous path a ticket has gone through via the Ticket Workflow Monitoring menu. Here’s how to do it:
- Go to the Fieldcode Admin Panel.
- Go to Process -> Ticket Workflow Monitoring.
- Enter the CNI of the ticket you want to check.
- Click Enter on your keyboard.
- Click on the Ticket path button in the upper-right in order to understand the path a ticket went through.

Table of Contents