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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to configure skills
Adding engineer skills help you to solve tickets more efficiently and helps to assign engineers to the matching tickets. Each engineer has preferences and different technical skills and matching them together ensures efficient dispatching and planning. Setting skills is also purposeful for the Optimizer.
Inside the Fieldcode Admin Panel go to Dispatch → Skills
Expand the menu by clicking the expand arrow in the Navigation OR click directly on the Dispatch symbol to reveal all options of Dispatch configuration.
How to create & edit skills
- Click on the plus button to open the New skill form (or click on an item on the list to edit it).
- Fill in the Skill and Assign to tickets tabs.
1. Skill tab
- Decide if your new or existing skill should be set to active in the system.
- Insert a name for your new or existing skill.
- Select a category for your skill from the drop-down. If you don’t have created a category for your skill yet, you can do so by clicking the plus button.
- (Optional) Insert a description for your new or existing skill.
- Select a level of importance in the drop-down. You can also decide that the skill is mandatory.

How to create skill categories
- Insert a name for your new category
- Insert a description for your new category.
2. (Optional) Assign to tickets tab
Skills will apply automatically to tickets based on the below conditions that you select. Please choose a condition or a combination of conditions to establish which tickets will receive the skill.
Filters: Allows fine-tuning criteria for the tickets using comparison and logical operators.
Condition: Defines a condition for your filter criteria.
Operator: Compares the condition with the comparison (IS EQUAL TO, IS NOT EQUAL TO, IS LIKE, IS NOT LIKE, IN).
Comparison Value: Defines with which value the condition is compared.
Connector: Allows you to combine a monitored field with another monitored field (AND, OR)

How to add an expiration date to a skill
You can add expiration dates to certain skills if you want specific skills to turn inactive after a certain amount of time.
This functionality is for example beneficial for skills with an expiring certificate (eg. First-Aid trainings, COVID Vaccinations etc. pp).
Expiration dates for skills are not added inside the Skills menu, they are added inside the Users -> Skills tab.