Fieldcode Manual

Tip: You can use filters for better results

Adding engineer skills help you to solve tickets more efficiently and helps to assign engineers to the matching tickets. Each engineer has preferences and different technical skills and matching them together ensures efficient dispatching and planning. Setting skills is also purposeful for the Optimizer.

Inside the Fieldcode Admin Panel go to Dispatch → Skills
Expand the menu by clicking the expand arrow in the Navigation  OR click directly on the Dispatch symbol to reveal all Dispatch configuration options.

  1. Click on the plus button to open the New skill form (or click on an item on the list to edit it).
  2. Fill in the Skill and Assign to tickets tabs.
  1. Decide if your new or existing skill should be set to active in the system.
  2. Insert a name for your new or existing skill.
  3. Select a category for your skill from the drop-down. If you don’t have created a category for your skill yet, you can do so by clicking the plus button.
  4. (Optional) Insert a description for your new or existing skill.
  5. Select a skill importance level from the drop-down.
    You also have the option decide if this particular skill should be mandatory or not.
Adding a new skill
  1. Insert a name for your new category
  2. Insert a description for your new category.

Skills will apply automatically to tickets that are created based on the below conditions that you select.
Please choose a condition or a combination of conditions to establish which created tickets will receive the skill.

Filters: Allows fine-tuning criteria for the tickets using comparison and logical operators.
Condition: Defines a condition for your filter criteria.
Operator: Compares the condition with the comparison (IS EQUAL TO, IS NOT EQUAL TO, IS LIKE, IS NOT LIKE, IN).
Comparison Value: Defines with which value the condition is compared.
Connector: Allows you to combine a monitored field with another monitored field (AND, OR)

Based on the conditions you select, skills are automatically applied to created tickets

You can add expiration dates to certain skills if you want specific skills to turn inactive after a certain amount of time.
This functionality is for example beneficial for skills with an expiring certificate (eg. First-Aid training, COVID vaccinations etc. pp).
Expiration dates for skills are not added inside the Skills menu, they are added inside the Users -> Skills tab.

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