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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to use the Analytics live report
The Analytics live report provides you with various insights about the daily progress, critical tickets, and ticket volume.
What is the particular purpose of the Analytics live Report?
To comprehend daily ticket on-goings and daily ticket volumes.
Who benefits most from the Analytics live Report?
This view has no specific person group and can be useful for almost everybody working with the Fieldcode system. Dispatchers and backend office for example can profit from the progress today view, critical tickets while team leaders or managers for example can draw their conclusions from the Tickets volume tab.
Progress today tab
Click on the Analytics Report at the top-> switch to the Progress today tab at the bottom.
The progress today dashboard displays open, and closed tickets of the day.
In the drilled-down view, you can evaluate these tickets by country, or by project.

What is the particular purpose of this report?
The progress today dashboard displays open and closed tickets of the day.
That way you can easily follow up on today’s progress on today’s tickets.
What information can you get out of this particular report?
Closed versus open ticket ratio.
Ticket sum for a select country.
Ticket sum by the project to compare ticket sums between different projects easily.
What does all the information stand for and how to read it?
Ticket amount: Amount of all tickets for a country or project.
Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?
The critical tickets tab and the tickets volume tab.
How can the report be customized using filters?
You can filter by project.
You can filter by country.
You can combine the two filters.
Critical tickets tab

Click on the Analytics Report at the top -> switch to the Critical tickets tab at the bottom.
The Critical tickets tab displays critical tickets.
In the drilled-down view, you can evaluate these tickets categorized by country, project, status, ticket category, and by the engineer.
What is the particular purpose of this report?
You can check open tickets and closed tickets and draw conclusions about the ratio between open and closed tickets. You also get ratios of all critical tickets by country, status, project, and category to further help you to identify problem points.
What information can you get out of this particular report?
Open versus closed tickets for the day.
The country ratio of critical tickets for the day.
The status ratio of critical tickets for the day.
The project ratio of critical tickets for the day.
Category ratio of critical tickets for the day.
What does all the information stand for and how to read it?
Critical tickets amount: Amount of tickets that are considered critical.
Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?
The progress today tab and the tickets volume tab.
How can the report be customized using filters?
You can filter by project.
You can filter by country.
You can combine the two filters.
Tickets volume tab
Click on the Analytics Report on the top -> switch to the Tickets volume tab at the bottom.
The tickets volume tab displays an overview of all tickets from the last 14 days categorized by project or by country.
In the drilled-down view displayed are the overall backlog, tickets opened for the last 14 days, the tickets closed for the last 14 days, and the delta between opened and closed tickets for the last 14 days.

What is the particular purpose of this report?
You can check the ticket backlog for all the time. The view also displays the backlog for particular days.
What information can you get out of this particular report?
The daily ticket volume includes opened tickets, closed tickets, and the resulting delta.
What does all the information stand for and how to read it?
Total ticket volume: Volume of all tickets for all the time.
Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?
The progress today tab and the critical tickets tab.
How can the report be customized using filters?
You can filter by project.
You can filter by country.
You can filter by year and month.
You can combine the three filters.