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The Analytics live report gives you various insights about the daily progress, critical tickets, and ticket volume.

What is the particular purpose of the Analytics live Report?

Click on the Analytics Report at the top-> switch to the Progress today tab in the bottom.

What data is displayed?

The progress today dashboard displays open, scheduled and closed tickets of the day.

In the drilled-down view, you can evaluate these tickets by country, by engineer or by project.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

Click on the Analytics Report at the top -> switch to the Critical tickets tab at the bottom.

What data is displayed?

The Critical tickets tab displays critical tickets that by definition are older than 6 days.

In the drilled-down view, you can evaluate these tickets categorized by country, project, status, ticket category, and by the engineer

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

Click on the Analytics Report on the top -> switch to the Tickets volume tab at the bottom.

What data is displayed?

The tickets volume tab displays an overview of tickets from the last 14 days categorized by project or by country.

In the drilled-down view displayed are the overall backlogtickets opened for the last 14 days, the tickets closed for the last 14 days, and the delta between opened and closed tickets for the last 14 days.

What is the particular purpose of this report?

What information can you get out of this particular report?

What does all the information stand for and how to read it?

Which related reports might be taken into consideration to get a more clear/more detailed picture of the information?

How can the report be customized using filters?

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