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How to edit ticket details

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  1. Select the ticket from the Ticket Pool that you want to edit.
  2. Click on the Edit workflow button.
  3. Edit the fields that you want to update.
    In our example, we update the ZIP code.
    You can also update the LSDT if required.
  4. Click Save.
  5. The changes/edits should now be reflected inside the Ticket Details.
Editing a ticket
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