Fieldcode Manual
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
Last updated:
How to download the Fieldcode App
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As an engineer working on tickets, you should first download and install our Fieldcode App. Our mobile apps are suited to help you with your daily business of resolving tickets on the field. You can use our Android App from the Google Play Store or use our iOS App from the App Store to resolve your daily tasks on the field.
About MacBook/iPad and device compatibility
Please also check out our Requirements topic to learn more about compatibility
You can download the FMA for iPad from the App Store. Be advised that we do not offer a dedicated Mac-compatible application just yet.
Next-gen FMA - Download links for Apple devices
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- On your Apple device search for the App Store.
The App Store is usually located on your home screen or you can find it by using the Spotlight Search or you use the App library by completely swiping to the right on your home screen and typing in “App Store” to find it. - Tap on the App Store application.
- In the search tab of the App Store type in “Fieldcode”.
- You should already see all our available applications, click on the blue-colored App named Fieldcode.
- Tap on Download.
- The app should now install in the background and appear on the Home screen.
- Tap on the Fieldcode App.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward, introducing you to the application.
Next-gen FMA - Download links for Android devices
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- On your Android device search for the Google Play Store application.
The Google Play Store application usually either on your Home screen directly or you can find it if you swipe up on your Home screen to reveal all installed applications. - Tap on the Google Play Store App.
- In the search bar of the Google Play Store type in “Fieldcode”.
- You should already see all of our available applications, click on the blue-colored App named Fieldcode.
- Tap on INSTALL.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode App.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward which will introduce you to the application.
FMA 1 - Download links for Apple devices
Copy the URL link to this section to share
- On your Apple device search for the App Store.
The App Store is usually located on your home screen or you can find it by using the Spotlight Search or you use the App library by completely swiping to the right on your home screen and typing in “App Store” to find it. - Tap on the App Store application.
- In the search tab of the App Store type in “Fieldcode”.
- You should already see all our available applications, click on the white-colored App named Fieldcode mobile application.
- Tap on Download.
- The app should now install in the background and appear on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward, introducing you to the application.
FMA 1 - Download links for Android devices
Copy the URL link to this section to share
- On your Android device search for the Google Play Store App.
The Google Play Store App usually either on your Home screen directly or you can find it if you swipe up on your Home screen to reveal all installed applications. - Tap on the Google Play Store App.
- In the search bar of the Google Play Store type in “Fieldcode”.
- You should already see all of our available applications, click on the white-colored App named Fieldcode mobile application.
- Tap on INSTALL.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward which will introduce you to the application.
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