Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to download the Fieldcode Mobile Application
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As an engineer working on tickets, you should first download and install our Mobile Application. Our apps are suited to help you with your daily business of resolving tickets on the field. You can use our Android application from the Google Play Store or use our iOS application from the App Store to resolve your daily tasks on the field.
You would like to know if your device is compatible?
Please check out the Requirements topic to learn more about compatibility.
Learn about how to download and install our applications in the paragraphs below.
Download links for Apple devices
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- On your Apple device search for the App Store.
The App Store is usually located on your home screen or you can find it by using the Spotlight Search or you use the App library by completely swiping to the right on your home screen and typing in “App Store” to find it.
Please be advised that we, unfortunately, do not offer a dedicated iPad or Mac-compatible variant of our applications yet. However, the iOS App should also run on iPads in compatibility mode. - Tap on the App Store application.
- In the search tab of the App Store type in “Fieldcode”.
- You should already see all our available applications, click on the Fieldcode Mobile Application.
- Tap on Download.
- The app should now install in the background and appear on the Home screen.
- Tap on the Fieldcode Mobile Application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward, introducing you to the application.
Download links for Android devices
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- On your Android device search for the Google Play Store application.
The Google Play Store application usually either on your Home screen directly or you can find it if you swipe up on your Home screen to reveal all installed applications. - Tap on the Google Play Store application.
- In the search bar of the Google Play Store type in “Fieldcode”.
- You should already see all of our available applications, click on the Fieldcode Mobile Application.
- Tap on INSTALL.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode Mobile Application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward which will introduce you to the application.
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