Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Additional Knowledge
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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App Download
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As an engineer working on tickets you should first download and install our mobile application. Our apps are suited to help you with your daily business of resolving tickets on the field. You can use our Android application from the Google Play Store or use our iOS application from the App Store to resolve your daily tasks on the field.
You would like to know if your device is compatible? – Check out the Requirements topic.
Learn about how to download and install our applications in the paragraphs below.
Android
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- On your device search for the Google Play Store application. It is usually either on your Home screen directly or you can find it if you swipe up on your Home screen to reveal all installed applications.
- Tap on the Google Play Store application.
- In the search bar of the Google Play Store type in: “Fieldcode”
- You should already see all of our available applications, click on the Fieldcode mobile application.
- Tap on INSTALL.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterwards which will introduce you to the application.
iOS
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- On your iPhone search for the App Store . It is usually either on your Home screen directly or you can find it by using the Spotlight Search. Just swipe up on your Home screen to reveal the search. Please be advised that we unfortunately do not offer an iPad or Mac variant of our applications yet.
- Tap on the App Store application.
- In the search tab of the App Store type in: “Fieldcode”
- You should already see all of our available applications, click on the Fieldcode mobile application.
- Tap on Download.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterwards which will introduce you to the application.
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