Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Ticket colors
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Tickets can have different colors in the Timeline. Learn about their meaning here.
Ticket color | Status | Explanation |
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![]() | ASSIGNED | The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer. |
![]() | SCHEDULED | The ticket has a scheduled appointment with the customer. The ticket is not visible for the engineer. |
![]() | PUBLISHED | The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible for assigned engineer. |
![]() | SYNCHRONIZED | The ticket is visible in the assigned engineers mobile app and is waiting for service delivery. |
![]() | PUBLISHED - WITH POTENTIAL DELAY | The delivery might not be possible within the scheduled time, as no work start/end has been reported yet. |
![]() | PUBLISHED - DELAY | The ticket cannot be delivered within the scheduled time as no work start/end time has been reported. |
![]() | DELIVERED | The ticket has been reported on and delivery is done. |
![]() | ERROR | There is a problem with the ticket processing. Please reach out to Fieldcode support. |
Ticket indications
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Ticket indication | State | Explanation |
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![]() | UNLOCKED | The ticket is controlled by the optimizer. To take over control, right click on the ticket and click "Lock ticket". |
![]() | LOCKED | The ticket is controlled by the dispatcher and blocked for the optimizer. To release control, right click on the ticket and click "Unlock ticket". |
Project color
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Do you notice that the left part of the ticket always has a certain color (in our case green)? This color doesn’t have to be green all the time – it reflects the color of the project, that was setup in admin panel. The left color on a ticket indicates the project color and helps you easily distinguish between different projects – right from the Timeline.
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