Fieldcode Manual

Tip: You can use filters for better results

Tickets have different colors in the Timeline. Each color has a different meaning.
Non-execution risks (possible delays) and execution delays (delays) are also indicated within the ticket color.
The ticket colors on the Timeline are similar to the map colors. 

COLORINGSTATUSDESCRIPTION
Ticket color: Yellow striped - Status: Assigned - The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer.<br />
AssignedThe ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer.
Ticket color: Yellow - Status: Proposed - The ticket has a proposed appointment with the customer. The ticket is not visible to the engineer.ProposedThe ticket has a proposed appointment with the customer. The ticket is not visible to the engineer.
Ticket colour: Orange - Status: Scheduled - The ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer.ScheduledThe ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer.
Ticket color: Blue striped - Status: Published - The ticket is waiting for being synchronized with the FMA in order to be visible to the assigned engineer.PublishedThe ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible to the assigned engineer.
Ticket colour: Blue striped - Status: Synchronized - The ticket is visible in the assigned engineer's FMA and the service delivery currently takes place.SynchronizedThe ticket is visible in the assigned engineer's mobile app and the service delivery takes place.
Ticket color: Blue and yellow underline - Status: Possible Delay - Triggers if the engineer did not start driving to appointment when indicated on the Timeline.Synchronized - Possible DelayTriggers if the engineer did not start driving to appointment when indicated on the Timeline.
Ticket color: Blue and red underline - Status: Delay - Triggers if the engineer did not start driving 15 minutes after indicated on the Timeline.<br />
Synchronized - DelayTriggers if the engineer did not start driving 15 minutes after indicated on the Timeline.
Ticket color: Green striped - Status: Departure - An engineer is heading towards the ticket location.DepartureAn engineer is heading towards the ticket location.
Ticket color: Green striped and yellow underline - Status: Departure - Triggers if the engineer did not put the intervention in progress after the appointment should have started.Departure - Possible DelayTriggers if the engineer did not put the intervention in progress after the appointment should have started.
Ticket color: Green striped and red underline - Status: Departure - Delay - Triggers if the engineer did not put the ticket in progress 15 minutes after the appointment start.Departure - DelayTriggers if the engineer did not put the ticket in progress 15 minutes after the appointment start.
Ticket color: Green - Status: Onsite - An engineer is at the ticket location.OnsiteAn engineer is at the ticket location.
Ticket color: Green and yellow underlineOnsite - Possible DelayTriggers if the engineer did not report the appointment after the appointment end.
Ticket color: Green and red underline - Status: Onsite - Possible delay - Triggers if the engineer did not report the appointment after the appointment end.Onsite - DelayTriggers if the engineer did not report the ticket 15 minutes after the appointment end.
Ticket color: Dark green - Status: Delivered - The ticket has been reported and the service delivery is done.DeliveredThe ticket has been reported and the service delivery is done.
Ticket color: Red - Status: Error - The ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved.ErrorThe ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved.
INDICATORDESCRIPTION
The Escalation indicator displays that a ticket has been escalated. Ticket escalation is the process a company follows to escalate an end-user issue to a more senior support agent or manager.
The VIP indicator displays that the ticket should be handled with a higher priority.
The Locked indicator displays that a ticket has been locked by a user. Locked tickets won't get moved by the Optimizer anymore.

The exclamation mark indicates overlapping tasks for the same time slot.
Overlapping tasks indicate that there either is another ticket scheduled for the same time slot or another PUDO pick-up is scheduled for the same time slot.

Overlapping ticket indication

The color indicates the project that has been assigned to the ticket. To help you easily distinguish between tickets for different projects inside the Ticket Pool and the Timeline, the left color on a ticket represents the project color. Project colors can be configured inside the Fieldcode Admin Panel. 

Project colors in the Ticket Pool

Project colors in the Timeline

Was this topic helpful?
5 out of 5 stars

6 ratings

5 Stars 100%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
5
How can we further improve this topic?
Please provide the reason for your vote. This will help us improve this topic.
Navigation