Fieldcode Manual
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
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What are the requirements for Fieldcode?
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Hardware and Software
Minimal
- Our web-based applications are designed to perform best on workstations and laptops
- To run Fieldcode Work Place, Fieldcode Admin Panel, and the Customer Portal please try to use at least an Intel Core i5 (7th Gen) processor or later or an AMD Ryzen R5 series processor or later
- At least 8 GB of RAM
- The following browsers are recommended: Firefox / Chrome / Edge / Safari
- We support Internet Explorer from Microsoft with limited functionality and therefore recommend using one of the browsers listed above for the best Fieldcode experience
- We recommend disabling ad-blockers for our applications as some of the ad-blockers may prevent some system parts to run properly (e.g. Quick Start Walkthrough)
Recommended
- Our web-based applications are designed to perform best on workstations and laptops
- To optimally run Fieldcode Work Place, Fieldcode Admin Panel, and the Customer Portal you will need at least an Intel Core i5 (10th Gen) processor or later or an AMD Ryzen R5 series processor or later
- 16 GB of RAM
- The following browsers are recommended: Firefox / Chrome / Edge / Safari
- We support Internet Explorer from Microsoft with limited functionality and therefore recommend using one of the browsers listed above for the best Fieldcode experience
- We recommend disabling ad-blockers for our applications as some of the ad-blockers may prevent some system parts to run properly (e.g. Quick Start Walkthrough)
Recommended browser versions
Browser | Version |
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Mozilla Firefox | 45 or later |
Google Chrome | 49 or later |
Microsoft Edge | 16 or later |
Safari | 10 or later |
Supported screen resolutions
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Fieldcode Work Place and Fieldcode Admin Panel and Fieldcode Customer Portal are accessible via desktop or mobile devices in before mentioned supported browsers. Our applications perform best on displays with a higher resolution than 1024×768 and are generally spoken also optimized for mobile view.
The use of Fieldcode on small screens is generally not recommended
Running the application on screens with a resolution smaller than 1024x768 may result in errors.
Fieldcode FMA app - Supported operating systems
Our Fieldcode FMA app is optimized specifically for devices running on Android or iOS.
App Name | System | Version |
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Fieldcode FMA app | Android | 5 or later |
Fieldcode FMA app | iOS | 15 or later |
Download Links for the Fieldcode FMA app
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