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Tickets can have different colors in the Timeline. Learn about their meaning here.
|ASSIGNED||The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer.|
|SCHEDULED||The ticket has a scheduled appointment with the customer. The ticket is not visible for the engineer.|
|PUBLISHED||The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible for assigned engineer.|
|SYNCHRONIZED||The ticket is visible in the assigned engineers mobile app and is waiting for service delivery.|
|PUBLISHED - WITH POTENTIAL DELAY||The delivery might not be possible within the scheduled time, as no work start/end has been reported yet.|
|PUBLISHED - DELAY||The ticket cannot be delivered within the scheduled time as no work start/end time has been reported.|
|DELIVERED||The ticket has been reported on and delivery is done.|
|VIP (Star); LOCKED (Lock); ESCALATION (Bolt)||• VIP - displays that the ticket should be handled with priority
• LOCKED - displays that a ticket has been locked by an user
• ESCALATION - displays that a ticket has been escalated
Do you notice that the left part of the ticket always has a certain color (in our case red)? This color doesn’t have to be red all the time – it reflects the color of the assigned project, that was setup in Admin panel. The left color on a ticket indicates the project color and helps you easily distinguish between different projects – right from the Timeline.