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What is a dispatcher?

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The dispatcher plans incoming tickets and assigns them to engineers. He is responsible for organizing tickets and pushing them to engineers.

Basic Dispatch Guide

Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.

1 - How to customize the Ticket Pool
-> Link
2 - How to create tickets
-> Link
3 - How to schedule tickets
-> Link
4 - How to publish tickets to engineers
-> Link
5 - How to use the Scheduling Assistant
-> Link
6 - How to customize and use the Timeline
-> Link
7 - How to use Communications
-> Link

Advanced Dispatch Guide

Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.

1 - How to import tickets
-> Link
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