Fieldcode Manual

Tip: You can use filters for better results

The dispatcher plans incoming tickets and assigns them to engineers. He is responsible for organizing tickets and pushing them to engineers.

Basic Dispatch Guide

Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.

1 - How to customize the Ticket Pool
2 - How to create tickets
3 - How to schedule tickets
4 - How to publish tickets to engineers
5 - How to use the Scheduling Assistant
6 - How to customize and use the Timeline
7 - How to use Communications

Advanced Dispatch Guide

Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.

1 - How to import tickets
Was this topic helpful?
5 out of 5 stars

1 rating

5 Stars 100%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
5
How can we further improve this topic?
Please provide the reason for your vote. This will help us improve this topic.
Navigation