Tip: You can use filters for better results
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
How to upgrade your plan
If you exceed the limit of 10 users you will be prompted to upgrade your subscription plan.
You have the option to upgrade your account at any given time.
Please check out our innovative pricing plans to learn more about unleashing the full power and potential of Fieldcode.
Inside the Fieldcode Admin Panel go to Access -> Account
Expand the menu by clicking the expand arrow in the navigation OR click directly on the Account button to reveal all options of Access.
- When this limit is reached you are prompted to change to either to the business or enterprise plan.
- You can check our pricing plans on the Fieldcode website.
- By submitting your credit card information, you are automatically enrolled in the business pricing plan.
- After entering our business plan you will be charged per event.
If you do changes in the payment method tab, you need to click the Submit button before Save in order to first validate your payment method changes.
- The Upgrade can be initiated by going to Access → Account → Pricing Plan → UPGRADE NOW
- Insert your credit card number.
- Insert the month.
- Insert the year.
- Insert the CVV of your card.
- (Optional) Insert the first name of the cardholder.
- (Optional) Insert the last name of the cardholder.
- Click Submit first.
- Click Save afterward.
Feel free to check out our different plans either on the pricing plan tab or the Fieldcode website. You can also find our terms & conditions there.
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