Fieldcode Manual

Tip: You can use filters for better results

Last updated:June 27, 2024

Ticket statuses

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The ticket goes through different statuses until being resolved. You can check the default statuses below. 
If your company demands it, our Fieldcode Support team can implement and configure custom statuses. Statuses can also depend and be driven by your workflow configuration, so the statuses available may differ from the below-mentioned default statuses.

StatusDescription
NewThe ticket has been recently added to Work place and awaits next steps.
AppointmentThe ticket awaits to be scheduled by the dispatcher.
Pending Wait OnsiteThe ticket will soon be processed on-site (or via remote maintenance) by the engineer.
In Progress OnsiteThe ticket is currently being processed on-site (or via remote maintenance) by the engineer.
ResolvedThe ticket has been resolved; Ticket has been reported; Ticket can still be edited if necessary; Opening up new interventions is still possible.
ClosedThe ticket has been closed; editing the ticket is not possible anymore.
CanceledThe ticket has been canceled.
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