Fieldcode Manual
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Last updated:February 10, 2025
Ticket statuses
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The ticket goes through different statuses until being resolved. Our Fieldcode Support team can implement and configure custom statuses if your business branch demands it. Statuses can also depend and be driven by your workflow configuration, so the statuses available may differ from the below-mentioned default statuses.
However, you can check all the Fieldcode Default statuses below.
Status | Description |
---|---|
New | The ticket has been recently added to Work place and awaits next steps. |
Appointment | The ticket awaits to be scheduled by the dispatcher. |
Pending Wait Onsite | The ticket will soon be processed on-site (or via remote maintenance) by the engineer. |
In Progress Onsite | The ticket is currently being processed on-site (or via remote maintenance) by the engineer. |
Resolved | The ticket has been resolved; Ticket has been reported; Ticket can still be edited if necessary; Opening up new interventions is still possible. |
Closed | The ticket has been closed; editing the ticket is not possible anymore. |
Canceled | The ticket has been canceled. |
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