Why should you move tickets to the clipboard?

• In case you can’t reach the end user and therefore want the ticket out of sight from the Dispatch tab.
• In case there is a callback required with the customer and therefore you want the ticket out of sight from the Dispatch tab.
• In case you want the ticket out of sight from the Dispatch tab for other reasons.

How do I remove tickets from the clipboard?

You can remove tickets from the clipboard by using the  context menu of a ticket → Remove from clipboard. The ticket will be moved back to the Dispatch tab. The ticket will be moved back to the Dispatch tab. You can also remove tickets from the Clipboard by clicking the workflow button Remove Pending inside the Ticket Details

How can I move tickets to the clipboard?

You have different possibilities to move a ticket to the practical clipboard:

1. Open the context menu of a ticket in the Dispatch tab in the Ticket Pool and click Move to Clipboard.
2. In the scheduling assistant click on Enduser not reached and enter a reason.
   Due to project settings, it can occur that your ticket won’t be moved to the clipboard.
3. In the Scheduling Assistant click on Callback Required and insert the person you talked to and insert the time duration (length of how long the ticket will be stored in the Clipboard) or custom end time and hit Save.