What are Actions in context of workflows?
What are Actions? Copy the URL link to this section to share Actions are executed immediately when a ticket passes through or enters a node. The firepath parameter can be…
What are Guides in context of workflows?
What are Guides? Copy the URL link to this section to share A guide triggers a node to move after a certain duration. The duration can be fixed or calculated. …
What are Automations in context of workflows?
What are Automations? Copy the URL link to this section to share The Auto Destination path allows forwarding to another node if no condition applies. Automation types Copy the URL…
What are Buttons in context of workflows?
What are Buttons? Copy the URL link to this section to share The button option defines the available buttons and the triggers accessible on a node. Buttons are only visible if…
Ticket Pre-Qualification
How to pre-qualify tickets Copy the URL link to this section to share Tickets can be pre-qualified by technicians to simplify further work steps on the ticket. Ticket pre-qualification can…
Workflow Monitoring
Workflow Monitoring Copy the URL link to this section to share The Workflow Monitoring tool inside the Admin panel gives you troubleshooting options for various workflow errors and stuck tickets. With this tool,…
Service Workflow
Service Workflow Copy the URL link to this section to share Ensure continuous performance at the highest levels through guided workflows. Adapt your workflows to your specific needs with proactive user…
Workflows Usage
What does workflow mean? Copy the URL link to this section to share Inside the Workflow menu you can view all workflows for your account in detail. We call the lifecycle of the…
Workflow Buttons
How to use the Workflow buttons Copy the URL link to this section to share The Workflow buttons appear depending on the status the ticket is in and are therefore…
Tickets, Projects, and Workflows
Some basic knowledge before we explore the applications in depth... What is the ticket? Copy the URL link to this section to share Tickets are the smallest piece of information…