How to pre-qualify tickets
How to pre-qualify tickets Copy the URL link to this section to share Tickets can be pre-qualified by technicians to simplify further work steps on the ticket. Ticket pre-qualification can…
How to move stuck tickets via Ticket Workflow Monitoring
How to move stuck tickets forward via Ticket Workflow Monitoring Copy the URL link to this section to share Please only fix tickets manually when you do not see workflow…
Service Workflow
Service Workflow Copy the URL link to this section to share Ensure continuous performance at the highest levels through guided workflows. Adapt your workflows to your specific needs with proactive user…
What is the Workflows menu?
What is the Workflows menu? Copy the URL link to this section to share On this tab, you can view the structure of the integrated workflows. You can also track…
How to use the Workflow buttons
How to use the Workflow buttons Copy the URL link to this section to share The Workflow buttons appear depending on the status the ticket is in and are therefore…
What are tickets, projects and workflows?
Some basic knowledge before we explore the applications in depth... What is the ticket? Copy the URL link to this section to share Tickets are the smallest piece of information…