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Ticket statuses and symbols

  • Post author:Ralph
  • Post published:March 9, 2022
  • Post category:Quick Explanations/Ticket Pool

Ticket statuses Copy the URL link to this section to share The ticket goes through different statuses until being resolved. You can check the default statuses below.If your company demands…

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How to use communications

  • Post author:Ralph
  • Post published:February 11, 2022
  • Post category:Best practices

How to use communications Copy the URL link to this section to share The COMS button inside the Ticket Details gives you the option to communicate with your target audience…

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How to use the Ticket Info tab

  • Post author:Ralph
  • Post published:January 4, 2022
  • Post category:Explanation of tabs

How to use the Ticket Info tab Copy the URL link to this section to share The ticket info tab lists the sum of all unacknowledged ticket info alerts  for all the…

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