Ticket Statuses
Ticket statuses Copy the URL link to this section to share The ticket goes through different statuses until being resolved. You can check the default statuses below. If your company demands…
Communications Usage
How to use communications Copy the URL link to this section to share The communications workflow button inside the Ticket Details gives you the option to communicate with your target…
Ticket Info Tab Explained
How to use the Ticket Info tab Copy the URL link to this section to share The ticket info tab lists the sum of all unacknowledged ticket info alerts for all the…