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How to use the Interaction buttons
The interaction buttons are located in the top-right section of the ticket header and allow for adding escalation flags, VIP flags, assigning partners, and grabbing tickets.
How to add a escalation flag (Flash button)
To add an escalation flag, click on the Escalation button and select the reason for the escalation from the drop-down.
How to add a VIP flag (Star button)
To add a VIP flag, click on the VIP flag button.
How to assign a partner (Handshake button)
How to grab a ticket (Hands button)
To grab a ticket click on the Grab it button. A grabbed ticket indicates that you (the dispatcher) are currently working on the ticket. It will be visible to other users.
Learn more about the Grab it button.