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Best practices
How to use the Interaction buttons
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How to use the Workflow buttons
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What is the Communications button (COMS)?
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How to use the Email button (Workflow)
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How to use the Comment button (Workflow)
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How to use the Ticket info button (Workflow)
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How to use the Remove Pending button (Workflow)
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How to cancel a ticket (Workflow)
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How to assign/unassign tickets to partners
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How to schedule tickets
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