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Fieldcode work place
Fieldcode admin panel
Fieldcode mobile apps
Ticket info (Workflow)
The Info interaction (which can be activated by using the COMS workflow button) allows you to set a Ticket Info, which will be visible under Ticket Info and in the Ticket Header of Ticket Details to inform cross-platform about special on-goings of a specific ticket. This includes the points Customer communication, delays when dealing with a ticket, Dispatcher – Engineer appointment info and Feedback from engineer. All these options help to inform about very important on-goings of a particular ticket.
- Click on COMS.
- Click on Info.
- Select one of the seven Ticket info reasons (explained below).
|Ticket info reason||Where is the ticket info displayed?||Where can it be created||Acknowledgement required?|
|Customer communication||FMA, FIC, FWP||FMA, FWP||NO|
|Delays when dealing with a ticket||FMA, FWP||FMA, FWP||YES|
|Dispatcher - Engineer appointment info||FMA, FWP||FWP||NO|
|Feedback from engineer||FMA, FWP||FMA, FWP||YES|
|Incoming info from connected system||FWP||FWP||YES|
|Outgoing info to connected system||FWP||FWP||NO|
|Ticket info||FMA, FWP||FWP||NO|
- FMA -> Fieldcode mobile application
- FIC -> Fieldcode information center application
- FWP -> Fieldcode work place