Fieldcode Manual
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26/03/2026
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Features
Work place/Admin panel/Customer Portal/Fieldcode Mobile App
Engineer Ticket Scheduling (FMA Beta)
Engineers can now schedule tickets directly in the FMA app using a simple, fixed-appointment setup. The new “Ticket Scheduling” option will appear in the menu when enabled for your company account.
This feature is in beta and only available on the beta version of the FMA.
This feature is in beta and only available on the beta version of the FMA.
Improvements
Work place/Admin panel/Customer Portal/Partner Portal
Additional Contact Details (Work Place)
Additional details about the contact will appear below the contact's name, phone numbers and email address in the Ticket Details header.
Calendar improvement for Scheduling Assistant and Customer Portal (Work Place / Customer Portal)
We have added the first week of the next month to both the Customer Portal and Scheduling Assistant appointment booking calendars, so the next week's availability is always accessible without the necessity to click the next month.
Additionally, to save some space in the Scheduling Assistant, we have removed the prior info box around the Force scheduling and only kept the button itself.
Additionally, to save some space in the Scheduling Assistant, we have removed the prior info box around the Force scheduling and only kept the button itself.
Callback Required duration input improved (Work Place)
The time input for Callback Required has been changed from a dropdown with limited options to a simple numeric input, allowing users to be more specific about when a ticket should return to the Ticket Pool.
Project visibility of Appointment Cards (FMA Beta)
Appointment cards now display the associated project name and color. You can also find this information in the appointment details for better context and clarity.
This change only affects the beta version of the FMA.
This change only affects the beta version of the FMA.
Python mapping autocomplete (Admin Panel)
Autocomplete in Python mappings now detects aliased fcinterface imports and provides more accurate, action-specific suggestions. Supported objects and fields are filled automatically, with required entries appearing first, optional ones are sorted alphabetically, and field data types are shown.
Incorrect item autocomplete suggestions in outgoing mappings were removed, and item is no longer available in the Object Type dropdown.
Incorrect item autocomplete suggestions in outgoing mappings were removed, and item is no longer available in the Object Type dropdown.
Fixes
Work place/Admin panel/Customer Portal/Partner Portal
In Forms, order of custom field dropdown options are now as defined in the custom field configuration, instead of being alphabetic.
Dynamic list dropdown are now alphabetically ordered by description
Country column is now displaying properly in the Account Partners section of Admin Panel
Reactivated On-call Duties are now saving correctly
SMS sends after single click of the Send button
Engineer availability will only be affected for the day and time selected
PUDO created from work place (part creator form), are immediately visible in PUDO dropdown.
The HealthCheck page is again accessible
Work flow buttons return to the ticket details as soon as a ticket is removed from the Clipboard
All Projects are available in the project dropdowns
CNIs of tickets affected by Force Scheduling will be displayed in the Force Scheduling form
Scrolling is now possible when viewing the Customer Portal on mobile.
Additional Contact Details are visible at the bottom of the Contact section of the Ticket Details header
Records can be downloaded from the X-Pool
Various other bugfixes
29/01/2026
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Features
Work place/Admin panel/Customer Portal/Partner Portal
Ticket assigned to same engineer, if parts were received (Work Place)
Our scheduling and optimization logic now take into account if an engineer has already received parts for the ticket. In this case, the ticket cannot be scheduled to anyone else, unless the parts are marked as returned.
Support for multiple interventions on revisit cases (Admin Panel/Workflows)
Some situations require a revisit or second onsite intervention. This often meant creating a new ticket, which complicated reporting. Fieldcode can now fully support multiple interventions within a single ticket, allowing revisits to be scheduled just like the initial appointment.
A change to the workflow is required to allow for revisits on a ticket. This can be set to trigger automatically or with the addition of a button to the Ticket Details.
Please, reach out to our Support team for assistance with this advanced feature!
A change to the workflow is required to allow for revisits on a ticket. This can be set to trigger automatically or with the addition of a button to the Ticket Details.
Please, reach out to our Support team for assistance with this advanced feature!
Modifying appointment length on the Timeline may update ticket estimated duration (Admin Panel/Projects)
We've introduced a new project configuration option in Admin panel projects which will allow dispatchers to adjust the estimated duration of a ticket by expanding or contracting it on the Timeline, rather than using the Edit Ticket form.
Locked engineer icon on the Timeline and Ticket Details (Work Place)
For dispatchers to be able to easily identify when an engineer is locked to the appointment, we've added the locked engineer icon to the ticket on the Timeline. Previously, this information was only visible when hovering over the ticket. Additionally, you'll see the locked engineer information on the Ticket Details Overview, the Intervention tab, and in Scheduling Assistant.
New workflow action to move intervention back to Ticket Pool (Admin Panel/Workflows)
A new action is available in the Workflow designer that will move a ticket back to the Ticket Pool, based on the triggers set for it.
Please, reach out to our Support team for assistance with this advanced feature!
Please, reach out to our Support team for assistance with this advanced feature!
Fields now default to optional in schema (Admin Panel/Interfaces)
In the Fine tune schema for Incoming Mappings in Admin panel, we've made the fields optional by default, instead of the prior mandatory. This better reflects the majority of real world cases.
Destinations pop-up in Workflows larger and easier to read (Admin Panle/Workflows)
We've made the "Destinations" and "Nodes" pop-ups bigger for ease of use and to reduce the necessity of resizing.
Please, reach out to our Support team for assistance with this advanced feature!
Please, reach out to our Support team for assistance with this advanced feature!
Component Linking (Work Place)
We've made the Ticket Pool and Timeline dispatch groups linked by default, and to better distinguish when it's linked, the linked color is changed to green, meanwhile unlinked remains grey.
Work Place visibility and access for Workflow and Interface errors (Work Place)
Workflow and interface errors can now be accessed directly in Work place header. Users who have access to these pages in Admin panel, will also see the errors in the Work place header and can click them. These linked icons will only be visible to users with permissions that allow them to view workflow and interface errors.
Bulk action queuing (Admin Panel/Interfaces)
Until now, we had a limit of 100 on Interface monitoring Bulk actions. We've improved our solution, so now bulk actions will be executed for even more blocked queues, in batches of up to 100.
Improvements
Work place/Admin panel/Customer Portal/Partner Portal
Parts icon updated (Work Place)
The parts icon seen in the Ticket pool under the Info/Alert/Part column, in the Ticket Details under the Parts tab. and on the Admin Panel has been changed to match the icon seen by engineers on the FMA.
Old Asset Management phasing out (Work Place)
We are phasing out the old Asset Management component. Our Custom Objects feature can be utilized for asset management is far more flexible and adaptable to specific use cases. The feature is not currently in active use by any tenant.
Enduser Not Reached and Callback Required buttons hidden when irrelevant (Work Place/Ticket Pool)
When you switch to Recommended Partner options in the Scheduling Assistant, the Enduser Not Reached and Callback Required buttons, which can send tickets to a special Pending list on the Clipboard, are hidden.
Fresh look for our website and logging in
We've introduced a fresher, more modern look and feel to our fieldcode.com website and to our login and authentication pages as well.
Fixes
Work place/Admin panel/Customer Portal/Partner Portal
Fixed an issue causing Dispatch group filter changes to not be saved.
Fixed an issue when optimizer failed to run due multiple application browser windows open.
Fixed an issue causing current shipping creation time stamp to be affected by the user's time zone.
When the ticket is on the Timeline after LSDT, Scheduling Assistant how prevents to SAVE the appointment, instead of just a warning, so it's made sure ticket is not fixed after LSDT without any customer consent.
Dynamic list dropdown is now alphabetically ordered in custom fields.
The Country column values are now populated on the Account partners table view in Admin Panel.
Fixed an issue when Scheduling Assistant appeared behind the Ticket details pop-up window.
Added an error message if a dynamic list type of a custom field is missing mandatory fields.
Fixed unexpected UI errors on showing map routes.
Fixed the searching and sorting for outgoing mappings date and time values.
Various other bugfixes