Fieldcode Manual
Tip: You can use filters for better results
-
Latest News
-
Quick Start
-
Work Place
-
-
-
- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
-
Admin Panel
-
- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
-
- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Automated Actions
- Conditions Settings
- Indications Settings
-
Fieldcode FMA app
-
Customer Portal
Last updated:October 31, 2024
What are components?
Copy the URL link to this section to share
Work place provides you with a fully customizable experience, adaptable to your technical office setup (supporting single- and multi-display mode), adaptable to different key user roles, and adaptable to different key workflows.
Primary components
Copy the URL link to this section to share
Primary and secondary components are toolboxes for certain actions and are powerful software tools to support your daily work when combining them cleverly.
Component | Description |
---|---|
Ticket Pool | Search and filter tickets and browse through them. Combine with ticket details for a full picture of the tickets. |
Ticket Details | See all details of a ticket if you need to handle customer requests or maintain/validate ticket information. |
Timeline | Shows availabilities of engineers per Dispatch group and allows zooming in and out for a 2 hrs to 24 hrs view. |
Map | Allows to see the geographical location of tickets and engineers. Allows searching and also dispatching tickets directly on the map. For all who seek live insights into the location of customers and engineers. |
Analytics | Allows you to gain far-reaching statistical insights with the option to configure custom business parameters for yourself. |
Asset Management | Allows you to configure assets and corresponding maintenance plans. |
Workload Calendar | Allows you to check engineer availabilities in a longer time period. |
Quicklaunch | Allows you to quickly edit tickets one-by-one. This component is particularly interesting for back office audience. |
Secondary components
Copy the URL link to this section to share
The Scheduling Assistant allows the dispatcher to smartly schedule and assign tickets to engineers.
Since the Scheduling Assistant is a popover that pops up globally across all views, it is not treated as a component inside the views editor and therefore cannot be added to the view when creating a custom view.
Was this topic helpful?
5 out of 5 stars
2 ratings
5 Stars | 100% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
5
Navigation