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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
Fieldcode Admin Panel
The browser-solution aimed at configurators of the system.
The more you configure in the Admin Panel, the smarter the Fieldcode Work Place gets. Here you can configure users for FWP, projects for FWP, dispatch groups for FWP, add Optimizer settings, and more configuration options.
- Configure account, users, permissions and partners -> Access configuration
- Configure your custom company workflow -> Process configuration
- Configure your dispatch network -> Dispatch configuration
- Configure system connections -> Interface configuration
Admin Panel has corresponding sub-menus like:
- Users, permissions, partners…
- Workflows, projects, forms, automated actions, conditions, indications…
- Groups, skills, service delivery, ticket scoring, PUDOs..
- Account, system connections…
The terms describe affected parts of the system you are going to configure for the Fieldcode work place.
- You are going to manage user accesses for your engineers, dispatchers, partners, etc.
- You are going to manage process-related options such as eg. workflows.
- You are going to manage dispatch-related options such as managing dispatch groups.

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Access configuration
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Process configuration
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Dispatch configuration
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Interface configuration
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Sidebar to quickly access all the sections and sub-sections

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Fieldcode Admin Panel header
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Fieldcode Admin Panel sidebar
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List view of an opened menu
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Tabs inside an selected item
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Menu for configuration