Tip: Start typing in the input box for immediate search results.
-
Quick Start
-
- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
-
-
Release Notes
-
Short Overview
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
-
-
- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
-
Fieldcode Community
What is ticket live tracking? (=Customer Portal)
Fieldcode gives end customers the option to track tickets and the ticket progress.
Live tracking is beneficial for end users, that want to be informed about the ticket progress.
End users are able to track open tickets via the browser or the FIC App. Live tracking of a ticket allows end users to understand in which status a ticket is and where the engineer/technician is currently located, so that end users are aware of the service delivery window.
Live tracking can be enabled for end users inside the Fieldcode admin panel -> Automated Actions -> Preconfigured Automated Actions
You can decide between two options there:
- Send the end user a link to track ticket progress
- Send the end user a link to schedule an appointment and track ticket progress
Both options will activate the live tracking functionality, however, if you choose the second option, end users will also be able to change appointments via Customer Portal.
After the Live tracking is activated inside the Fieldcode admin panel end users will receive an email with the Live tracking link available when tickets for them are opened.
If a ticket is created with the activated Live tracking Feature the end user will get an email with the working Live tracking link. Then it is his decision if he wants to open the Live tracking in web browser or use the Fieldcode information center app to track the ticket progress.

How to activate live tracking via Customer Portal for end users
Please check out the following topics: