Welcome to the Fieldcode Manual

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The browser-solution aimed at dispatchers planning incoming tickets.

Depending on your job role it doesn’t have to stop there. Depending on how you configure the Fieldcode Work Place with the components it can be an excellent tool for Analysts, data enthusiasts, and back-office managers.

  • Fieldcode Work Place header

  • Fieldcode Work Place sidebar

  • Ticket Pool

  • Timeline

  • Map

  • Ticket Details

  • Ticket Pool -> often also referred to as Ticket Pool component
  • Timeline -> often also referred to as Timeline component
  • Ticket Details -> often also referred to as Ticket Details component
  • Map -> often also referred to as Map component
  • Analytics -> often also referred to as Analytics component/PowerBI/Forecasting
  • Scheduling Assistant -> your choice to smartly schedule tickets as a dispatcher
A component is part of the Fieldcode Work Place which can be resized anytime (except the Scheduling Assistant which acts as a global system part), which can be faded in or faded out anytime, and has a dedicated focus for your work.

In the different components you will encounter terms like:

  • Workflow buttons
  • Interaction buttons
  • Tabs
You will be searching particular tickets with the help of:
  • Scheduling Assistant

    How to open the Assistant

    Option 1: By double-clicking on a particular ticket in the Ticket Pool.

    Option 2: From the context menu of a ticket in the Ticket Pool in the Dispatch view.

    Option 3: From the Timeline  by right-click (opening the context menu) on Schedule ticket.

    Option 4: From the Ticket Details by clicking on the corresponding workflow button.

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