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How the ticket colors are defined
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Tickets can have different colors in the timeline. Learn about their meaning here.
| Ticket color | Status | Explanation |
|---|---|---|
 | ASSIGNED | The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer. |
 | SCHEDULED | The ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer. |
 | PUBLISHED | The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible to the assigned engineer. |
 | SYNCHRONIZED | The ticket is visible in the assigned engineer's mobile app and is waiting for service delivery. |
 | PUBLISHED - WITH POTENTIAL DELAY | The delivery might not be possible within the scheduled time, as no work start/end has been reported yet. |
 | PUBLISHED - DELAY | The ticket cannot be delivered within the scheduled time as no work start/end time has been reported. |
 | DELIVERED | The ticket has been reported on and delivery is done. |
 | ERROR | The ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved. |
How the ticket indications are defined
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| Ticket indication | States | Explanation |
|---|---|---|
 | VIP (Star); LOCKED (Lock); ESCALATION (Bolt) | • VIP - displays that the ticket should be handled with priority • LOCKED - displays that a ticket has been locked by an user • ESCALATION - displays that a ticket has been escalated |
What does the stripe on the ticket mean?
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Do you notice that the left part of the ticket always has a certain color? The color reflects the color of the ticket-assigned project, that was configured in the Fieldcode admin panel. The left color on a ticket indicates the project color and helps you easily distinguish between different projects – right from the timeline.
The project color is also displayed for each ticket directly in the ticket pool on the left side so you can easily distinguish projects from there as well:
