Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to customize the Ticket Pool
- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
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- How to use the Interaction buttons
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to use the Ticket info button (Workflow)
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
- How to assign/unassign tickets to partners
- How to schedule tickets
- How to manage spare parts
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Mobile App
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Fieldcode Customer Portal
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Fieldcode Community
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How the ticket colors are defined
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Tickets can have different colors in the timeline. Learn about their meaning here.
Ticket color | Status | Explanation |
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![]() | ASSIGNED | The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer. |
![]() | SCHEDULED | The ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer. |
![]() | PUBLISHED | The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible to the assigned engineer. |
![]() | SYNCHRONIZED | The ticket is visible in the assigned engineer's mobile app and is waiting for service delivery. |
![]() | PUBLISHED - WITH POTENTIAL DELAY | The delivery might not be possible within the scheduled time, as no work start/end has been reported yet. |
![]() | PUBLISHED - DELAY | The ticket cannot be delivered within the scheduled time as no work start/end time has been reported. |
![]() | DELIVERED | The ticket has been reported on and delivery is done. |
![]() | ERROR | The ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved. |
How the ticket indications are defined
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Ticket indication | States | Explanation |
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![]() | VIP (Star); LOCKED (Lock); ESCALATION (Bolt) | • VIP - displays that the ticket should be handled with priority • LOCKED - displays that a ticket has been locked by an user • ESCALATION - displays that a ticket has been escalated |
What does the stripe on the ticket mean?
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Do you notice that the left part of the ticket always has a certain color? The color reflects the color of the ticket-assigned project, that was configured in the Fieldcode admin panel. The left color on a ticket indicates the project color and helps you easily distinguish between different projects – right from the timeline.

The project color is also displayed for each ticket directly in the ticket pool on the left side so you can easily distinguish projects from there as well:

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