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Ticket colors
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Tickets can have different colors in the Timeline. Learn about their meaning here.
| Ticket color | Status | Explanation |
|---|---|---|
 | ASSIGNED | The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer. |
 | SCHEDULED | The ticket has a scheduled appointment with the customer. The ticket is not visible for the engineer. |
 | PUBLISHED | The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible for assigned engineer. |
 | SYNCHRONIZED | The ticket is visible in the assigned engineers mobile app and is waiting for service delivery. |
 | PUBLISHED - WITH POTENTIAL DELAY | The delivery might not be possible within the scheduled time, as no work start/end has been reported yet. |
 | PUBLISHED - DELAY | The ticket cannot be delivered within the scheduled time as no work start/end time has been reported. |
 | DELIVERED | The ticket has been reported on and delivery is done. |
Ticket indications
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| Ticket indication | States | Explanation |
|---|---|---|
 | VIP (Star); LOCKED (Lock); ESCALATION (Bolt) | • VIP - displays that the ticket should be handled with priority • LOCKED - displays that a ticket has been locked by an user • ESCALATION - displays that a ticket has been escalated |
Project color
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Do you notice that the left part of the ticket always has a certain color (in our case red)? This color doesn’t have to be red all the time – it reflects the color of the assigned project, that was setup in Admin panel. The left color on a ticket indicates the project color and helps you easily distinguish between different projects – right from the Timeline.
