Welcome to the Fieldcode Manual
Type a term in the box to instantly list helpful topics. Category filters help to narrow down search results.
-
Quick Start
-
Latest News
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
Last updated:
Ticket colors and their meaning
Copy the URL link to this section to share
Tickets have different colors in the Timeline. Each color has a different meaning.
Ticket color | Status | Explanation |
---|---|---|
![]() | ASSIGNED | The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer. |
![]() | SCHEDULED | The ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer. |
![]() | PUBLISHED | The ticket is waiting for being synchronized with the Fieldcode mobile app in order to be visible to the assigned engineer. |
![]() | SYNCHRONIZED | The ticket is visible in the assigned engineer's mobile app and the service delivery takes place. |
![]() | PUBLISHED - POTENTIAL DELAY | The delivery might not be possible within the scheduled time, as no work start/end has been reported yet. |
![]() | PUBLISHED - DELAY | The ticket cannot be delivered within the scheduled time as no work start/end time has been reported. |
![]() | DELIVERED | The ticket has been reported and the service delivery is done. |
![]() | ERROR | The ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved. |
How the ticket indications are defined
Copy the URL link to this section to share
Ticket indication | Indicator | Explanation |
---|---|---|
![]() | VIP (Star) LOCKED (Lock) ESCALATION (Bolt) | • The VIP indicator displays that the ticket should be handled with a higher priority. Higher-priority tickets should be prioritized. • The Locked indicator displays that a ticket has been locked by a user. Locked tickets are not moved by the Optimizer anymore. • The escalation indicator displays that a ticket has been escalated. Ticket escalation is the process a company follows to move an end user issue to a higher-level support agent or manager. |
What is the exclamation mark on the ticket?
Copy the URL link to this section to share
The exclamation mark indicates overlapping tasks for the same time slot.
Overlapping tasks indicate that there either is another ticket scheduled for the same time slot or another PUDO pick-up is scheduled for the same time slot.

What is the stripe on the left side of the ticket?
Copy the URL link to this section to share
The color represents the color of the for the ticket-assigned project. The left color on a ticket displays the project color and helps you to easily distinguish between different projects – right from the Ticket Pool and Timeline.
Project colors can be configured inside the Fieldcode Admin Panel.
Project colors in the Ticket Pool

Project colors in the Timeline

Was this article helpful?
Table of Contents