Customer Portal Explained
What is the Customer Portal? Copy the URL link to this section to share This application is devised for end users that have a ticket request via the Fieldcode system.Fieldcode…
Ticket Statuses
Ticket statuses Copy the URL link to this section to share The ticket goes through different statuses until being resolved. You can check the default statuses below. If your company demands…
Ticket Colors
Ticket colors explained Copy the URL link to this section to share Tickets have different colors in the Timeline. Each color has a different meaning.Non-execution risks (possible delays) and execution delays (delays) are…