Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Here you can learn how this manual is structured and about the terms we use.

We sort our manual by...

  • Menu names
  • Header
  • Sidebar
  • Components

Fieldcode work place is structured by terms like...

  • Ticket Pool Component
  • Timeline Component
  • Ticket Details Component
  • Map Component
  • Analytics Component
A component is part of Work place which can be resized anytime, which can be faded in or faded out anytime and has a dedicated focus for your work.

In the different components you will encounter terms like:

  • Workflow buttons
  • Interaction buttons
  • Tabs
You will be searching particular tickets with the help of:
  • Search fields and queries and filters
  • Header

  • Sidebar

  • Ticket Pool Component

  • Timeline Component

  • Map Component

  • Ticket Details Component

Fieldcode admin panel is structured by terms like...

  • Access
  • Process
  • Dispatch
  • Settings

They have corresponding sub-menus like:

  • Users, Permissions, Partners
  • Workflows, Projects, Forms, Automated Actions, Conditions, Indications..
  • Groups, Skills, Service Delivery, Ticket scoring, PUDOs..
  • Account, System Connection…

The terms describe affected parts of the system you are going to configure for Fieldcode work place. 

  • You are going to manage User Accesses for your engineers, dispatchers, partners etc.
  • You are going to manage process-related options such as eg. Workflows.
  • You are going to  manage dispatch-related options such as managing dispatch groups.
  • Header

  • Sidebar

  • List view

  • Tabs

  • Menu

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Next topic What are tickets, projects and workflows?
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