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Definitions

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Here you can learn how this manual is structured and about the terms we use.

We structure the manual outgoing from..

  • Menu names
  • Header
  • Sidebar
  • Components

Fieldcode work place is structured by terms like...

  • Ticket Pool -> often also referred to as Ticket Pool component
  • Timeline -> often also referred to as Timeline component
  • Ticket Details -> often also referred to as Ticket Details component
  • Map -> often also referred to as Map component
  • Analytics -> often also referred to as Analytics component / PowerBI/ Forecasting
  • Scheduling Assistant -> your choice to smartly schedule tickets as a dispatcher
Components are parts of Fieldcode Work Place that can be resized anytime (except the Scheduling Assistant which acts as a global system part). Components can be shown or hidden anytime and have a dedicated focus on your work.

In the different components you will encounter terms like:

  • Workflow buttons
  • Interaction buttons
  • Tabs
You will be searching particular tickets with the help of:

  • Fieldcode Work place header

  • Fieldcode Work place sidebar

  • Ticket Pool

  • Timeline

  • Map

  • Ticket Details

  • Scheduling assistant

    How to open the assistant

    Option 1: By double-clicking on a particular ticket in the Ticket Pool.

    Option 2: From the context menu of a ticket in the Ticket pool in the Dispatch view.

    Option 3: From the Timeline  by right-click (opening the context menu) on Schedule ticket.

    Option 4: From the Ticket details by clicking on the corresponding 
    workflow button.

Fieldcode admin panel is structured by terms like...

They have corresponding sub-menus like:

  • Users, permissions, partners…
  • Workflows, projects, forms, automated actions, conditions, indications…
  • Groups, skills, service delivery, ticket scoring, PUDOs…
  • Account, system connection…

The terms describe affected parts of the system you are going to configure for Fieldcode Work Place. 

  • You are going to manage user accesses for your engineers, dispatchers, partners etc.
  • You are going to manage process-related options such as eg. workflows, projects, forms, automated actions etc.
  • You are going to  manage dispatch-related options such as assigning dispatch groups, skill assignment, service delivery preferences, ticket scores etc.

  • Access configuration

  • Process configuration

  • Dispatch configuration

  • Interface configuration

  • Sidebar to quickly access all the sections and sub-sections

  • Fieldcode Admin Panel header

  • Fieldcode Admin Panel sidebar

  • List view of an opened menu

  • Tabs inside an selected item

  • Menu for configuration

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