Work place

What is the Optimizer?

Post author:Mike
Post published:August 8, 2022
Post category:General General

What is the Optimizer? Copy the URL link to this section to share The Fieldcode Optimizer assists you in scheduling tickets in a smart way.Fieldcode Optimizer essentially affects two areas…

How to use the Tickets overview Report

Post author:Ralph
Post published:August 1, 2022
Post category:Analytics component

Tickets overview Report Copy the URL link to this section to share The tickets overview report displays you an extensive overview of all the tickets. The overview contains almost every…

Protected: How to use the Forecasting Report

Post author:Ralph
Post published:August 1, 2022
Post category:Analytics component

Forecasting Report Copy the URL link to this section to share The forecasting report gives you a big data set of crucial deciding factors that are helping to take necessary…

How to connect with ServiceNow

Post author:Ralph
Post published:May 20, 2022
Post category:General General

ServiceNow Plugin Copy the URL link to this section to share With the Fieldcode-ServiceNow-Adapter, Fieldcode can be connected to ServiceNow without the need for technical knowledge. The Fieldcode-ServiceNow-Adapter is available…

How to use Optimize Now from the Timeline

Post author:Ralph
Post published:May 16, 2022
Post category:Timeline Actions

How to use Optimize Now Copy the URL link to this section to share Select a dispatch group in the Timeline.Click on the magic stick.Select the optimization interval. You can…

How to manage partner accounts

Post author:Ralph
Post published:April 29, 2022
Post category:General General

Partner Accounts Copy the URL link to this section to share Partners are a group of partner engineers or partner dispatchers that assist regular dispatch groups or engineers in fulfilling…

Post author:Ralph
Post published:March 18, 2022
Post category:General

Fieldcode work place Copy the URL link to this section to share The browser-solution aimed at dispatchers planning incoming tickets.Depending on your job role it doesn't have to stop there.…

How to use scheduling assistant

Post author:Ralph
Post published:March 11, 2022
Post category:General

Scheduling assistant Copy the URL link to this section to share The scheduling assistant helps dispatchers to schedule ticket appointments. It assists dispatchers in the process of finding the best possible appointment for the…

How to use the Analytics Report

Post author:Ralph
Post published:February 14, 2022
Post category:Analytics component

Analytics Report Copy the URL link to this section to share The Analytics Report gives you various insights about the daily progress, critical tickets, and the ticket volume. Progress today…

How to use the Ticket info button (Workflow)

Post author:Ralph
Post published:February 11, 2022
Post category:Ticket Details Actions

Ticket info (Workflow) Copy the URL link to this section to share The Info interaction (which can be activated by using the COMS workflow button) allows you to set a Ticket…