How to open tickets in a new tab
How to open tickets in a new tab Copy the URL link to this section to share You can open tickets in a new tab inside the Ticket Details.Right-click on…
How to add tickets to the Clipboard
How to add tickets to the Clipboard Copy the URL link to this section to share The clipboard contains all your tickets that were added to the clipboard, so they…
How to show tickets on Map
How to show tickets on Map Copy the URL link to this section to share If you want to see a particular ticket on the Timeline directly on the Map…
How to lock/unlock tickets
How to lock tickets from the Timeline Copy the URL link to this section to share You can lock tickets in the Timeline. Locking a ticket can be useful for…
How to add and delete an additional time zone
How to add and delete an additional time zone Copy the URL link to this section to share If you work across different time zones you can display an additional…
How to manage subgroups
How to manage subgroups Copy the URL link to this section to share You can organize your engineers into subgroups directly from the Timeline by clicking on the context menu…
How to use the Expert tab
How to use the Expert tab Copy the URL link to this section to share The expert tab lets you use filters. You can filter them by various parameters like…
How to use the Predefined tab
How to use the Predefined tab Copy the URL link to this section to share The Predefined tab lets you use queries configured in My queries. This is especially useful if…
How to use the Dispatch tab
How to use the Dispatch tab Copy the URL link to this section to share The dispatch tab lets you look for tickets that are ready for the dispatch process.…
How to use the General tab
How to use the General tab Copy the URL link to this section to share The general tab lets you look for all tickets inside the ticket system. You also…
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