Welcome to the Fieldcode Manual

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This glossary helps you to use terms correctly. 

The IT world is known for complicated terms. But we at Fieldcode got you covered!

Admins, Help Desk Agents and Users themselves can really benefit from using the same term while communicating with each other.

Find some terms we like to use in the table below!

Term and right spellingExamples in fluent text
AppointmentThe appointment status means a ticket is waiting to be scheduled.
Automated ActionAn Automated Action helps you to automatize for example sent out emails.
Business email addressThe business email address field is field inside Fieldcode.
Business mobile numberThe business mobile number field is a field inside Fieldcode.
Business phone numberThe business phone number field is a field inside Fieldcode.
Call logThe call log historically lists all actions done with a phone.
CanceledThe canceled status means that a ticket was canceled by somebody.
Cancellation noteA cancellation note is necessary to inform somebody inside Fieldcode.
Cancellation reasonWhen closing a ticket a cancellation reason should be provided.
CategoryThe category is used to describe how a ticket should be treated.
CityThe city field is a field inside Fieldcode.
ClosedThe closed status means that a ticket is closed and cannot be edited anymore.
CNECNE stands short for Call Number External.
CNE parentThe CNE parent is ordinary to CNE.
CNICNI stands for Call Number Internal.
Company nameThe company name is a field inside Fieldcode.
ComponentA component used to design your own view and has a dedicated work focus.
CountryThe country field is a field inside Fieldcode.
Coverage codeThe coverage code field is a field inside Fieldcode.
Create new queryYou can create a new query by clicking on the create new query button
Created atThe created at field describes at which time the ticket was created.
Created byThe created by field describes by whom the ticket was created.
Creation dateThe creation date field describes at which date the ticket was created.
Customer LSDTCustomer LSDT stands for Customer Latest Service Delivery Time.
Customer SLACustomer SLA stands for Customer Service Level Agreement.
Data Security AgreementThe Data Security Agreement is a contract between user and company.
DateThe date field is a field inside Fieldcode.
Default queryThe default query is a query that is selectable inside the Predefined tab.
Delivered toThe delivered to field is a field inside Fieldcode.
DeviceThe device field is a field inside Fieldcode.
Diagnosis resultThe diagnosis result is a field inside Fieldcode.
System ConnectionIn Admin panel you can configure a System Connection to establish a connection to an external system.
DispatchingDispatching is the process of assigning tickets to engineers.
Dispatch groupA Dispatch group is a group of engineers resolving tickets.
DispatcherThe dispatcher is the person assigning tickets inside Work place.
Driving durationThe driving duration is the duration of the drive.
Driving timeThe driving time is the time needed for driving from point A to point B.
dropdownA dropdown is a menu that reveals other options.
EmailThe email field is a field inside Fieldcode.
End timeThe end time is a field inside Fieldcode.
End userThe end user is the person that requested the ticket.
End user nameThe end user name is a field inside Fieldcode.
Entry IDThe Entry ID is a field inside Fieldcode.
Error codeThe error code is used to troubleshoot an error inside Fieldcode.
ETAETA stands for Estimated Time Arrival and is a field inside Fieldcode.
External LSDTExternal LSDT stands for External Latest Service Delivery Time.
External SLAExternal SLA stands for External Service Level Agreement.
External ticket IDThe external ticket ID is a field inside Fieldcode.
Fax numberThe fax number is a field inside Fieldcode.
FieldcodeFieldcode is the name of the company that provides a climate-friendly ticket system.
Admin panelAdmin panel is the system used to configure Work place.
ManualThe Fieldcode manual helps you to get things done in Fieldcode.
Info centerThe Fieldcode information center browser app or phone app allows ticket requestors to track their tickets.
Mobile appThe Mobile app assists engineers in their daily service on the field.
Support panelThe Fieldcode support panel assists you inline.
Fieldcode ticket IDThe Fieldcode ticket ID is a field inside Fieldcode.
Work placeThe Work place assists dispatchers in their daily business when planning and dispatching tickets
First nameThe first name is a field inside Fieldcode.
Fixed to dateThe fixed to date is a field inside Fieldcode and describes the big time window.
Grabbed byTickets can be grabbed by other dispatchers to indicate that they work on this particular ticket.
HistoryThe history tab helps you to comprehend the journey of the ticket.
House numberThe house number is a field inside Fieldcode.
In progress on-siteThe status describes that the ticket is currently being processed on-site (or via remote maintenance) by the engineer.
Info/AlertInfo and alerts are used to inform or alert the dispatcher or about a particular ticket.
Intervention infoThis intervention info is basically a .pdf which is attached by engineers and can often be found in the Attachments tab.
Last edited atThe last edited at field is a field inside Fieldcode.
Last edited byThe last edited by field is a field inside Fieldcode.
Last nameThe last name field is a field inside Fieldcode.
LoginThe Login UI is used for entering account data.
LogoutThe Logout button is used for logging out of the Fieldcode application.
LSDTThe LSDT stands short for Latest Service Delivery Time.
LSDT counterThe LSDT counter counts the time down until the LSDT vanishes.
LSDT endThe LSDT end is a field inside Fieldcode.
LSDT startThe LSDT start is a field inside Fieldcode.
LSDT updateWhat was the last LSDT update?
Mail logThe mail log shows mail traffic inside the History tab.
Map componentThe Map component is used to spot engineers on the route.
Mobile numberThe mobile number field is a field inside Fieldcode.
My queriesThe My queries menu is used to save custom queries.
My settingsThe My settings menu allows you to change general settings.
NEWThe status describes a ticket that has newly entered to the system.
NPS ratingThe NPS rating is short for Net Promoter Score rating.
OptimizerThe Fieldcode Optimizer assists you in scheduling tickets smartly.
Parts exact positionThe parts exact position is a field inside Fieldcode.
Pending wait on-siteThe pending wait on-site status describes a ticket that will soon be processed on-site (or via remote maintenance) by the engineer.
Phone numberThe phone number field is a field inside Fieldcode.
ProcessProcess is a menu inside Admin panel.
ProjectProject is a menu inside Admin panel.
PUDOPUDO is a short term for Pick up Drop off.
ResolvedThe resolved status describes that a ticket was resolved; Ticket was reported; Ticket can still be edited if necessary; Opening up new interventions is still possible
Retention daysRetention days describe a time frame where data is held back.
Return tracking codeThe return tracking code field helps you track a spare part.
Scheduling assistantYou can use the scheduling assistant to schedule tickets smartly (with the Optimizer giving suggestions).
Ticket scoreThe ticket score helps the Optimizer to prioritize tickets.
Search queryA search query helps you to find very particular tickets.
Shipping dateThe shipping date field is a field inside Fieldcode.
SLASLA is short for Service Level Agreement.
SLA typeThere are different types of Service Level Agreements.
Start timeThe start time is a field inside Fieldcode.
StatusThe status describes where a particular ticket is currently progressing in the workflow.
StreetThe street field is a field inside Fieldcode.
SubcategoryThe subcategory is a field inside Fieldcode.
TabIn Work place you can switch between different tabs. In a menu in Admin panel you can also find different tabs.
TicketEvery interaction with the customer is basically handled inside a ticket.
Ticket details componentThe Ticket Details Component shows all relevant details of an particular ticket or of particular tickets.
Ticket info tabThe Ticket info tab inside the Ticket Pool displays all tickets that have an active Alert/Info.
Ticket pool componentThe Ticket Pool Component displays all tickets that are in the system and allows you to filter through tabs and queries.
Time & durationThe time & duration is a field inside Fieldcode.
Timeline componentThe Timeline component provides you with a list of engineers and helps you with planning and assigning tickets to them.
Timeline start timeThe Timeline start slider lets you decide what start time should be displayed inside the Timeline.
TimestampA timestamp is used to assign a unique time to the ticket.
TimezoneA timezone is an area that observes a uniform standard time for legal, commercial and social purposes.
Tracking codeThe tracking code helps you to identify where the part is currently located in the process of shipping.
View editorThe view editor allows you to edit the different views inside Work place.
Work noteA work note is used to give particular job instructions for the engineer.
Maintenance planA maintenance plan is used to trigger tickets on a regular schedule.
EndpointAn endpoint is a remote computing device that communicates back and forth with a network to which it is connected.
SynchronizationThe synchronization is a process of fetching data inside the Mobile app.
Drag & DropDrag & Drop is a functionality by which users can select an object or a section of text and can move it to a desired location and "drop" it there.
Search fieldSearch fields are the spot where you insert a query.
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