Welcome to the Hemmersbach Manual
How the ticket colors are defined
All tickets within the same project are coded with the same colour:
Ticket tiles in the calendar area may have various colours:
You can find the explanations by moving the mouse cursor onto the legend in the upper-right hand corner of DISPATCH:
| Ticket colour | Explanation |
|---|---|
 | The onsite intervention is finished and the engineer finished the reporting part, the ticket is closed in Gepard |
 | The ticket is 'pending onsite intervention' or it is already in progress |
 | The ticket has the engineer assigned, but no appointment has been scheduled |
 | The ticket has the engineer assigned, the appointment is scheduled, but the ticket is not locked, i.e. it is not sent to the engineer's FSA |
 | The ticket has been dispatched to the engineer. Engineer pressed Departure / Start Onsite (depending on his project) on his FSA app (Additionally: If the ticket has been resolved unsuccessfully or is in Report Validation Status, the button will be in the white colour too) |
A ticket marked with bold CNI letters and a border around indicates that the ticket successfully arrived to engineers FSA App.