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Ticket statuses and their meaning

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The ticket goes through different statuses until it is resolved. You can check the default statuses below.

StatusDescription
NEWThe ticket has been recently added to Fieldcode Work Place and awaits next steps.
APPOINTMENTThe ticket awaits to be scheduled by the dispatcher.
PENDING WAIT ONSITEThe ticket will soon be processed on-site (or via remote maintenance) by the engineer.
IN PROGRESS ONSITEThe ticket is currently being processed on-site (or via remote maintenance) by the engineer.
RESOLVEDThe ticket has been resolved; Ticket has been reported; Ticket can still be edited if necessary; Opening up new interventions is still possible.
CLOSEDThe ticket has been closed; editing the ticket is not possible anymore.
CANCELEDThe ticket has been canceled.
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