Fieldcode Manual

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Last updated:June 27, 2024

Ticket icons

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The symbols that are displayed inside the Ticket Pool are called ticket icons and can be configured by admins or users via the Admin panel.

They are also referred to as Conditions and Indications inside the Admin panel.
To learn the conditions meaning or the Indications meaning simply hover your cursor over the alert to get additional information (eg. appointment times).

ICONEXPLANATION
The ticket contains spare parts.
The ticket has an appointment date.
The ticket has been grabbed by somebody from the system.
The ticket has been grabbed by you.
The ticket has important information stored (typical indication, eg. too many repair attempts).
The ticket has a warning, this is one step before it gets critical, therefore needs attention.
The ticket is critical and needs urgent attention.
The ticket has been
escalated (eg. further advice needed etc. pp.)
The ticket is in a VIP status (eg. important customer).
The ticket is not optimizable by the optimizer. You can change this behavior for each ticket individually.
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