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What are ticket icons and what do they mean?
The symbols that are displayed inside the Ticket Pool are called info and alerts and can be configured by admins or users via the Fieldcode Admin Panel.
They are also referred to as Conditions and Indications inside the Fieldcode Admin Panel.
To learn the conditions meaning or the Indications meaning simply hover your cursor over the alert to get additional information (eg. appointment times).
|Parts symbol (Rectangles)||Ticket contains spare parts.|
|Appointment symbol (Calendar)||Ticket has an appointment date.|
|Ticket grabbed (Black hand)|
Ticket grabbed by user symbol (Blue hand)
|Ticket was grabbed by someone else or by yourself.
|Blue Info symbol (Information)||Ticket has a important information stored (typical indication, eg. too many repair attempts).|
|Warning symbol (Yellow triangle)||Ticket has a warning, this is one step before it gets critical, therefore needs attention.
|Critical symbol (Exclamation mark)||Ticket is critical and needs urgent attention.|
|Escalation symbol (Flash)||The ticket has been
escalated (eg. further advice needed etc. pp.)
|VIP symbol (Star)||The ticket has a VIP status (eg. important customer)|
5 out of 5 stars