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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to use the Ticket Clipboard tab
In the Ticket Clipboard, tickets can be temporarily stored that either still require a callback to the end customer or that need to be moved there due to not reaching the customer. Tickets that are assigned to a cooperation partner or tickets that are connected to another system will also be moved there.
The Ticket Clipboard is split into two different tabs: Pending and Outsourced.
Pending tab: Contains end user not reached and callback required tickets.
Outsourced tab: Contains outsourced tickets for the following two partner types: Cooperation partners and System connections.
Account Partners are currently not moved of the Ticket Clipboard automatically – however – you can still manually move the whole ticket over to Pending tab if required.
You can filter for partner types or show all partner types by clicking the checkbox.
Inside the Fieldcode Work Place click on to open the Ticket Clipboard tab in the Ticket Pool component.


Why are tickets moved to the Ticket Clipboard?
- In case you can’t reach the end user and therefore want the ticket out of sight from the Dispatch tab.
- In case there is a callback required with the customer and therefore you want the ticket out of sight from the Dispatch tab.
- In case you want the ticket out of sight from the Dispatch tab for other reasons.
- Tickets that were outsourced to Cooperation Partners or system-connected tickets will be moved automatically to the Ticket Clipboard.
How are tickets removed from the Ticket Clipboard?
You can remove tickets from the clipboard by using the context menu of a ticket (right-click on a ticket) → Remove from Ticket Clipboard. The ticket will be moved back to the Ticket Pool. You can also easily remove tickets from the Ticket Clipboard by clicking the workflow button Remove Pending inside the Ticket Details.
How are tickets actually moved to the Ticket Clipboard?
- Open the context menu by right-clicking on a ticket in the Ticket Pool and click Move to Ticket Clipboard.
- Inside the Move to clipboard popup click on either Callback required or Enduser not reached.
Callback required: The enduser wants to be called back. It is mandatory to enter to whom you talked to. You can then pick either a time duration (time that a ticket should stay inside the Clipboard) or alternatively configure a custom end date & time (time when a ticket should move out of the Ticket Clipboard automatically). You can also enter a comment if you want.
End user not reached: In case you couldn’t reach the enduser you can pick this option. Please note that based on the project settings the ticket might not be moved to the clipboard, because it is configured by your admins that way.
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