Fieldcode Manual
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Fieldcode Glossary
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The IT world is known for complex terms – but we at Fieldcode got you covered!
Users, dispatchers, engineers, admins, product managers, designers, programmers, internals, externals, and other audiences really benefit from using the same terminology while communicating with each other.
The glossary helps to use terms correctly, helps to write terms correctly, and helps to avoid internal and external miscommunication.
| Term and right spelling | Examples in fluent text |
|---|---|
| Admin Panel | Abbreviation for Admin panel. |
| Analytics | In the Analytics component you can do this and that. |
| Anonymization | The anonymization functionality allows you to overwrite certain data fields inside Fieldcode after the retention days have passed to give you the option to comply with GDPR and data security regulations. |
| Appointment | The appointment status means a ticket is waiting to be scheduled. |
| Asset Management | In the Asset Management component you can manage assets. |
| Automated Action (AA) | An Automated Action (abbreviation AA) helps you to automatize processes like for example sending out automated emails. |
| Business email address | The business email address field is field inside Fieldcode. |
| Business mobile number | The business mobile number field is a field inside Fieldcode. |
| Business phone number | The business phone number field is a field inside Fieldcode. |
| Call log | The call log historically lists all actions done with a phone. |
| Canceled | The canceled status means that a ticket was canceled by somebody. |
| Cancellation note | A cancellation note is necessary to inform somebody inside Fieldcode. |
| Cancellation reason | When closing a ticket a cancellation reason should be provided. |
| Category | The category is used to describe how a ticket should be treated. |
| City | The city field is a field inside Fieldcode. |
| Closed | The closed status means that a ticket is closed and cannot be edited anymore. |
| CNE | CNE stands short for Call Number External. |
| CNE parent | The CNE parent is ordinary to CNE. |
| CNI | CNI stands for Call Number Internal. |
| Company name | The company name is a field inside Fieldcode. |
| Component | A component is a building block for creating your dedicated work focus view. |
| Country | The country field is a field inside Fieldcode. |
| Coverage code | The coverage code field is a field inside Fieldcode. |
| Create new query | You can create a new query by clicking on the create new query button |
| Created at | The created at field describes at which time the ticket was created. |
| Created by | The created by field describes by whom the ticket was created. |
| Creation date | The creation date field describes at which date the ticket was created. |
| Customer LSDT | Customer LSDT stands for Customer Latest Service Delivery Time. |
| Customer Portal | The Fieldcode Customer Portal allows ticket requestors to track the ticket progress in a web browser. |
| Customer SLA | Customer SLA stands for Customer Service Level Agreement. |
| Data Security Agreement | The Data Security Agreement is a contract between user and company. |
| Date | The date field is a field inside Fieldcode. |
| Default query | The default query is a query that is selectable inside the Predefined tab. |
| Delivered to | The delivered to field is a field inside Fieldcode. |
| Device | The device field is a field inside Fieldcode. |
| Diagnosis result | The diagnosis result is a field inside Fieldcode. |
| Dispatch group | A Dispatch group is a group of engineers resolving tickets. |
| Dispatcher | The dispatcher is the person assigning tickets inside Work place. |
| Dispatching | Dispatching is the process of assigning tickets to engineers. |
| Drag and drop | Via drag and drop you can place tickets on the Timeline or perform other actions. |
| Driving duration | The driving duration is the duration of the drive. |
| Driving time | The driving time is the time needed for driving from point A to point B. |
| Dropdown | A dropdown is a menu that reveals other options. |
| The email field is a field inside Fieldcode. | |
| End time | The end time is a field inside Fieldcode. |
| End-user | We refer to the end-user as the ticket requestor. |
| End-user name | The end-user name is a field inside Fieldcode. |
| Endpoint | An endpoint is a remote computing device that communicates back and forth with a network to which it is connected. |
| Engineer | The engineer is a field service specialist/agent. |
| Entry ID | The Entry ID is a field inside Fieldcode. |
| Error code | The error code is used to troubleshoot an error inside Fieldcode. |
| ESDT | ESDT is the abbreviation for Earliest Service Delivery time and is the earliest time when service could be delivered to the end user. |
| ETA | ETA is the abbreviation for Estimated Time Arrival and is a field inside Fieldcode that is used when handling with spare parts. |
| External LSDT | External LSDT stands for External Latest Service Delivery Time. |
| External SLA | External SLA stands for External Service Level Agreement. |
| External ticket ID | The external ticket ID is a field inside Fieldcode. |
| Fax number | The fax number is a field inside Fieldcode. |
| Fieldcode | Fieldcode is the name of the company that provides a climate-friendly ticket system. |
| Admin Panel | The Admin panel is the system used to configure the Work place. |
| FMA app | The Fieldcode FMA app assists engineers in their daily service on the field. |
| Support Panel | The Support Panel gives you quick explanations for different parts of our applications. |
| Work Place | The Work place assists dispatchers in their daily business when planning and dispatching tickets. |
| First name | The first name is a field inside Fieldcode. |
| Fixed to date | The fixed to date is a field inside Fieldcode and describes the big time window. |
| Forecasting | Inside the Forecasting component you can gain insights how your service delivery is performing. Including a lot of business relevant details. |
| Grabbed by | Tickets can be grabbed by other dispatchers to indicate that they work on this particular ticket. |
| History | The history tab helps you to comprehend the journey of the ticket. |
| House number | The house number is a field inside Fieldcode. |
| In progress on-site | The status describes that the ticket is currently being processed on-site (or via remote maintenance) by the engineer. |
| Info/Alert | Info and alerts are used to inform or alert the dispatcher or about a particular ticket. |
| Intervention info | This intervention info is basically a .pdf which is attached by engineers and can often be found in the Attachments tab. |
| Last edited at | The last edited at field is a field inside Fieldcode. |
| Last edited by | The last edited by field is a field inside Fieldcode. |
| Last name | The last name field is a field inside Fieldcode. |
| Login | The Login UI is used for entering account data. |
| Logout | The Logout button is used for logging out of the Fieldcode application. |
| LSDT | The LSDT is the abbreviation for Latest Service Delivery Time and is the latest time of when the service should be delivered to the end user. |
| LSDT counter | The LSDT counter counts the time down until the LSDT vanishes. |
| LSDT end | The LSDT end is a field inside Fieldcode. |
| LSDT start | The LSDT start is a field inside Fieldcode. |
| LSDT update | The LSDT update is a field inside Fieldcode. |
| Mail log | The mail log shows mail traffic inside the History tab. |
| Maintenance plan | A maintenance plan is used to trigger tickets on a regular schedule. |
| Manual | The Fieldcode Manual helps you to to understand Fieldcode. |
| Map | The Map component is used to spot engineers on the route. |
| Mobile number | The mobile number field is a field inside Fieldcode. |
| My queries | The My queries menu is used to save custom queries. |
| My settings | The My settings menu allows you to change general settings. |
| New | The status describes a ticket that has newly entered to the system. |
| NPS rating | The NPS rating is short for Net Promoter Score rating. |
| On-site | The job of the on-site engineer is to fix end-user problems. |
| Optimize Now | With Optimize Now you can optimize your tickets. |
| Optimizer | The Fieldcode Optimizer assists you in scheduling tickets smartly. |
| Parts exact position | The parts exact position is a field inside Fieldcode. |
| Pending wait on-site | The pending wait on-site status describes a ticket that will soon be processed on-site (or via remote maintenance) by the engineer. |
| Phone number | The phone number field is a field inside Fieldcode. |
| Process | Process is a menu inside Admin panel. |
| Projects | Projects is a menu inside Admin panel. |
| PUDO | PUDO is a short term for Pick-up-Drop-Off. It is the location where spare parts are exchanged. |
| Resolved | The resolved status describes that a ticket was resolved; Ticket was reported; Ticket can still be edited if necessary; Opening up new interventions is still possible |
| Retention days | Retention days describe a time frame where data is held back. |
| Return tracking code | The return tracking code field helps you track a spare part. |
| Scheduling Assistant | You can use the Scheduling Assistant to schedule tickets smartly (with the Optimizer giving suggestions on-the-go). |
| Search field | Search fields are the spot where you insert a query. |
| Search query | A search query helps you to find very particular tickets. |
| Shipping date | The shipping date field is a field inside Fieldcode. |
| SLA | SLA is short for Service Level Agreement. |
| SLA type | There are different types of Service Level Agreements. |
| Start time | The start time is a field inside Fieldcode. |
| Status | The status describes where a particular ticket is currently progressing in the workflow. |
| Street | The street field is a field inside Fieldcode. |
| Subcategory | The subcategory is a field inside Fieldcode. |
| Support Panel | Abbreviation for the Fieldcode Support Panel. |
| Synchronization | The synchronization is a process of fetching data inside the FMA app. |
| System connection | In Admin panel you can configure a system connection to establish a connection to an external system. |
| Tab | In Work place you can switch between different tabs. In a menu in Admin panel you can also find different tabs. |
| Ticket | Every interaction with the customer is basically handled inside a ticket. |
| Ticket Details | The Ticket Details component shows all relevant details of an particular ticket or of particular tickets. |
| Ticket info tab | The Ticket info tab inside the Ticket Pool displays all tickets that have an active Alert/Info. |
| Ticket Pool | The Ticket Pool component displays all tickets that are in the system and allows you to filter through tabs and queries. |
| Ticket score | The ticket score helps the Optimizer to prioritize tickets. |
| Time & duration | The time & duration is a field inside Fieldcode. |
| Time zone | You can switch between different time zones inside the Timeline. |
| Timeline | The Timeline component provides you with a list of engineers and helps you with planning and assigning tickets to them. |
| Timeline start time | The Timeline start slider lets you decide what start time should be displayed inside the Timeline. |
| Timestamp | A timestamp is used to assign a unique time to the ticket. |
| Tracking code | The tracking code helps you to identify where the part is currently located in the process of shipping. |
| View editor | The view editor allows you to edit the different views inside Work Place. |
| Workload Calendar | The Workload Calendar component allows users to easily check the workloads of selected engineers of a dispatch group in a practical calendar view. |
| Work note | A work note is used to give particular job instructions for the engineer. |