Fieldcode Manual
Category filters can help you narrow down search results
-
Latest News
-
Quick Start
-
Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
-
Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
FMA
-
- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
-
-
FMA 1
-
Customer Portal
Last updated:
How to manage availabilities
Copy the URL link to this section to share
You can manage availabilities in two ways, either directly from the Timeline or from the Fieldcode Admin Panel inside the Users menu.
Let’s have a look at how to do it from the Timeline.
- Open the context menu of a particular engineer.
- Click on Manage availability.

Quick tip
Learn more about managing availabilities inside Fieldcode Admin Panel
You can also manage availabilities for your users from Fieldcode Admin Panel -> Users -> Absences & Availability tab.
Configuring availabilities from the Timeline:
- Click on ADD NEW AVAILABILITY in the top-right corner to freely select the time, or click on a free spot in the calendar to have the time already pre-filled.
- Select the availability type.
You can choose between on-call-duty and absence. - (Optional) Toggle the All day availability toggle to make the absence/on-call duty for the whole day.
- (Optional) Toggle the Multiple day toggle to add the new availability over a course of more days.
- Select a substitute from the dropdown that will fill in the position for this day.
- Select the matching absence type.
- Describe the reason for the absence.
- Click on SAVE.

You will see the configured absence highlighted in the Timeline at the right time frame.
Hovering over the absence will display the absence type and the time frame.

Was this topic helpful?
0 out of 5 stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
Navigation