Fieldcode Manual
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Work Place
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- How to schedule tickets
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- How to use the Optimizer
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- How to manage availabilities
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- How to manage parts
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Admin Panel
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- How to connect with ServiceNow
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- What is the Process menu?
- What does workflow mean?
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Fieldcode FMA app
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- Fieldcode FMA app
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Customer Portal
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How to manage availabilities
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You can manage availabilities in two ways, either directly from the Timeline or from the Fieldcode Admin Panel inside the Users menu.
Let’s have a look at how to do it from the Timeline.
- Open the context menu of a particular engineer.
- Click on Manage availability.
Managing availabilities is possible inside Work Place and inside the Admin Panel
Learn more about how to manage availabilities inside Admin Panel
You can either manage availabilities for your users from Admin Panel -> Users -> Absences & Availability tab or inside Work Place inside the Timeline.
Configuring absences from the Timeline
- Click on ADD NEW AVAILABILITY in the top-right corner to freely select the time, or click on a free spot in the calendar to have the time already pre-filled.
- Select the availability type absence.
- (Optional) – Toggle the All day availability toggle to create an absence for the whole day.
- (Optional) – Toggle the Multiple day toggle to create an absence over more days.
- Enter From and To times.
- Select a substitute from the dropdown that will fill in the position for this day.
- Select the matching absence type.
- Describe the reason for the absence.
- (Optional) – Provide a reason for the absence. The reason will be conveniently displayed on the Timeline afterward.
- Click on SAVE.
Configuring on-call duties from the Timeline
- Click on ADD NEW AVAILABILITY in the top-right corner to freely select the time, or click on a free spot in the calendar to have the time already pre-filled.
- Select the availability type on-call duty.
- (Optional) – Toggle the All day availability toggle to create an on-call duty for the whole day.
- (Optional) – Toggle the Multiple day toggle to create an on-call duty over more days.
- Enter From and To times.
- (Optional) – Provide a comment for the on-call duty. The comment will be conveniently displayed on the Timeline afterward.
- Click on SAVE.
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