Tip: You can use filters for better results
-
Latest News
-
Quick Start
-
Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
-
Admin Panel
-
- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
-
- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
-
Fieldcode FMA app
-
- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
-
-
Customer Portal
How to login
At the first login, you will be prompted to set up your password. Once the new password is set, you can start using it for the next log-ins immediately. Work place and Admin panel are accessed via a browser, while our Fieldcode FMA app is accessible via the App Store or Google Play Store.
Label | Explanation |
---|---|
Account Name | The Account Name is in front of the Personalized URL and has been chosen when registering for Fieldcode |
Personalized URL | The personalized URL is used to access Work place or Admin panel via the browser bar |
The email was entered during the registration process and is required for the application login |
|
Password | The password was entered during the registration process and is required for the application login |
Account Name (marked in yellow)
Personalized URL (marked in yellow)
How to login to Work place
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
How to login to Admin panel
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
- Inside Work place open up the sidebar and click on Admin panel.
FMA app Login on iOS
- Download the Fieldcode FMA app from the Apple App Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name. This prompt usually appears when multiple accounts are linked to an email.
FMA app Login on Android
- Download the Fieldcode FMA app from the Google Play Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name.This prompt usually appears when multiple accounts are linked to an email.
Login screen for Work place
Login screen for mobile devices
Single sign-on (SSO)
The SSO login is an authentication method that allows users to securely authenticate to multiple applications and websites by entering their credentials only once.
Your company may benefit from the SSO login method and the configuration is as easy as writing a short email to our friendly Fieldcode Support team.
We’ll take care of the rest.
Please contact Fieldcode Support via email if you want to make use of the SSO Login for your company.
5 out of 5 stars
5 ratings
5 Stars | 100% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |