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It is possible to create new tickets directly in work place. The ticket creation form can be customized per project requirements. In order to create a new ticket, proceed as follows:
Go to the Sidebar → Create ticket
After that you select a project to which the ticket should belong.
- Fill in the Contact block with information about your ticket contact person.
- Fill in the Address block with information about your ticket contact persons location.
- Fill in the Device block with data about the affected device.
- Fill in the Delivery block.
- Click Save or Save & Create new.