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It is possible to create new tickets directly in work place. The ticket creation form can be customized per project requirements. In order to create a new ticket, proceed as follows:

Go to the Sidebar → Create ticket

After that you select a project to which the ticket should belong.

  1. Fill in the Contact block with information about your ticket contact person.
  2. Fill in the Address block with information about your ticket contact persons location.
  3. Fill in the Device block with data about the affected device.
  4. Fill in the Delivery block.
  5. Click Save or Save & Create new.
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