Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Partners
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Partner companies usually assist your regular dispatch groups by fulfilling the ticket service (usually under a subcontract).
To learn more about Partner Accounts check the Partner Accounts topic.
Create & edit partner companies
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- Go to Fieldcode admin panel.
- Go to Access -> Partners
- Click on the Plus button.
- Insert or edit the name of the partner company in the Name field.
- Insert or edit the location of your partner company (described below).
- Click Save.
Search for location automatically
- In the search field enter a new address or edit the current one.
- Click Enter to affirm the entered address.
- The manual fields will fill in automatically, if the system recognizes the address.
- Click Save.
Search for location manually
- Insert or edit the address of the partner company in the address field.
- Insert or edit the ZIP of the partner company in ZIP field.
- Insert or edit the city of the partner company in the city field.
- (Optional) Insert or edit the state/province/region of the partner company.
- Select or edit the country from the drop down, where the partner company is located.

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