Welcome to the Fieldcode Manual

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You have two options to assign a partner engineer inside the Fieldcode Work Place.

Option 1 – Via Ticket Pool:

  1. Right-click on a ticket in the Ticket Pool.
  2. Click on Assign partner in the context menu.
  3. Select the partner company from the dropdown list.
  4. Click Save.

Option 2 – Via Ticket Details:

  1. Click on the interaction button Assign partner (handshake button) in the Ticket Details.
  2. Select the partner company from the dropdown list.
  3. Click Save.

Option 1 – Via Ticket Pool:

  1. Right-click on a ticket in the Ticket Pool.
  2. Click on Unassign partner in the context menu.
  3. The ticket should move back to the Ticket Pool.

Option 2 – Via Ticket Details:

  1. Click on the interaction button Unassign partner.
  2. The ticket should move back to the Ticket Pool.
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