Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Last updated:

How to assign tickets to partners

Copy the URL link to this section to share

You have two options to assign a partner engineer inside the Fieldcode Work Place.

Option 1 – Via Ticket Pool:

  1. Right-click on a ticket in the Ticket Pool.
  2. Click on Assign partner in the context menu.
  3. Select the partner company from the dropdown list.
  4. Click Save.

Option 2 – Via Ticket Details:

  1. Click on the interaction button Assign partner (handshake button) in the Ticket Details.
  2. Select the partner company from the dropdown list.
  3. Click Save.

How to unassign tickets from partners

Copy the URL link to this section to share

Option 1 – Via Ticket Pool:

  1. Right-click on a ticket in the Ticket Pool.
  2. Click on Unassign partner in the context menu.
  3. The ticket should move back to the Ticket Pool.

Option 2 – Via Ticket Details:

  1. Click on the interaction button Unassign partner.
  2. The ticket should move back to the Ticket Pool.
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Tags:
Table of Contents