Fieldcode Manual

Tip: You can use filters for better results

Last updated:June 10, 2025

Searching tickets

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The Ticket Pool allows you to search for wished tickets by using the search functionality. Searching behaves differently depending on the tab you use, so it is contextual. You can search for tickets by using either queries or free text. If you don’t need to find a very specific ticket and instead want a group of tickets, you can also use the Filtering in the Expert tab instead.

Quick tip

The Search queries topic sheds light on the usage of search queries and covers a lot of examples helping you to find tickets or a particular ticket set.

Learn more about search queries

Searching in the Dispatch tab

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  1. Click inside the search field.
  2. Enter a free text or a search query. You can learn more about queries inside the search queries topic.
  3. Select a dispatch group from the dispatch group drop-down.
  4. Click on Search. Your tickets should appear in the list.
You can use a free text search combined with the dispatch group filter

Searching in the General tab

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  1. Click inside the search query field.
  2. Enter a free text or a search query or select a shared query/my query.
    You can learn more about queries inside the search queries topic.
    You can learn more about shared queries/my queries inside the my queries topic.
  3. Click on the Search button. Your tickets should appear in the list.
  4. (Optional) – Click the Save in my queries button to save the query for later searches.
You can use free text search or shared queries or my queries in the General tab
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