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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
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- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
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- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
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- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
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- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to publish tickets to engineers/technicians
When tickets are ready in the Timeline they may be ready to be pushed to the mobile application of the engineer(s). This process is called publishing. Tickets normally need to be published, when the color of a ticket is orange (ready to dispatch, refer to Ticket colors). When the ticket is waiting for an appointment, it should not be published yet.
Click on the Publish button in the Timeline to publish or unpublish tickets.

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The Publish appointments and Unpublish appointments buttons
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If the ticket is blue, the tickets has already been published to the engineer with the help of the Publish button. In the case on the left side the ticket is blue-striped, which indicates the engineer hasn’t synchronized the ticket on his Fieldcode Mobile App just yet.
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If the ticket is orange, it is scheduled and ready to be published to the engineer. The Publish button for this ticket hasn’t been pushed just yet.
How to publish tickets
If you want to publish a ticket or ticket(s), proceed as follows:
- Expand the Publish menu by clicking on the down-pointing arrow.
- Click on Publish ticket(s).
You will be prompted with a popover to select the engineers which should be tasked with the tickets. You can either select all engineers at once by clicking the Select All checkbox (which will select all engineers in the list) or select individual engineers, which should be tasked.
After that click on PUBLISH again. The tickets will be transferred to the mobile application and should change their status.
Click UNDO. The transmitted tickets will move back into the state and will be removed from the engineers’ mobile application.

How to unpublish tickets
Unpublishing removes selected tickets from engineers’ mobile application. Proceed as follows to undo the publishing:
- Expand the Publish menu by clicking the down-pointing arrow.
- Click on Undo Publishing.
You will be prompted with a popover to select the engineers which should be not tasked with handed-over tickets. You can either select all engineers at once by clicking the Select All checkbox (which will select all engineers in the list) or select individual engineers, which should be not tasked with handed-over tickets.
After that click on UNDO. The transmitted tickets will move back in status and will be removed from the engineers’ mobile application.

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