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About Outgoing Mappings
You have multiple variants of establishing interaction with another system. You can either do it with the help of the setup wizard inside the page itself, which guides you through step-by-step or manage systems, permissions, and security configurations manually one after another.
Outgoing mappings define how data is sent from Fieldcode to external systems. They allow you to control which ticket information is shared, in what format, and under which conditions.
Unlike incoming mappings, outgoing mappings are easier to configure and require fewer transformation rules.
Use outgoing mappings when you want to:
- Send ticket updates to an external system (e.g., a partner’s platform)
- Notify external systems about status changes, technician assignments, or results
- Automate data exchange without manual exports
- Trigger: An event in Fieldcode (e.g., ticket status change) triggers the mapping.
- Mapping: The system uses the defined mapping to format the data.
- Delivery: The data is sent to the configured endpoint (e.g., via API or webhook).
Use Case Example:
- Triggers on the “Ticket completed” event
- Sends the ticket ID, status, and result
- Delivers the data to the partner’s API endpoint
Accessing the Outgoing Mapping Page
Navigate to Interfaces → Outgoing Mappings to open the table view of outgoing mappings.
1. Create Trigger
- The Active toggle is enabled by default. Enables or disables the mapping.
- Enter a name. The name field is unique identifier for the mapping.
- (Optional) - Add a description for your outgoing mapping.
- Select a system from the dropdown. The system you select here is the external system to receive the data.
- Select a object from the dropdown. The object field defines the type of data object that will be sent to the external system — for example ticket data or a custom object of your choice.
- Click on the Continue button.
2. Create Mapping
- You can create a outgoing mapping by using Fieldcode Python.
- Click Save after adding your code, in order to be able to test your outgoing mapping.
3. Testing Outgoing Mappings
- You can test your outgoing mappings after clicking Save after adding your code.
- You can test your outgoing mappings with existing tickets or existing records.
- If you don’t have existing records you will not be able to test
