Tip: You can use filters for better results
-
Latest News
-
Getting Started
-
Work Place
-
-
-
- Add Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
-
Admin Panel
-
Fieldcode FMA app
-
Customer Portal
About Outgoing Mappings
Outgoing Mapping configuration doesn't require a developer to be involved - however - self-configuration is only suggested for power users of our applications.
Inside the Admin panel go to Settings → Outgoing Mappings to open the table view of outgoing mappings. From there on you have multiple variants of establishing interaction with another system. You can either do it with the help of the setup wizard inside the page itself, which guides you through step-by-step or manage systems, permissions, and security configurations manually one after another.
Outgoing mappings define how data is sent from Fieldcode to external systems. They allow you to control which ticket information is shared, in what format, and under which conditions.
Unlike incoming mappings, outgoing mappings are easier to configure and require fewer transformation rules.
Use outgoing mappings when you want to:
- Send ticket updates to an external system (e.g., a partner’s platform)
- Notify external systems about status changes, technician assignments, or results
- Automate data exchange without manual exports
- Trigger: An event in Fieldcode (e.g., ticket status change) triggers the mapping.
- Mapping: The system uses the defined mapping to format the data.
- Delivery: The data is sent to the configured endpoint (e.g., via API or webhook).
- Triggers on the “Ticket completed” event
- Sends the ticket ID, status, and result
- Delivers the data to the partner’s API endpoint
1. Create Trigger
2. Create Mapping
3. Testing Outgoing Mappings
You can test your outgoing mappings after clicking save after adding your code. You can test your outgoing mappings with existing tickets or existing records. If you don’t have existing records you will not be able to test:

Related Topics
0 out of 5 stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |